Auto req ID: 287192BR
General
* Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
* Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved efficiently and in full compliance with relevant legal, company and process requirements
Technical
* Manage escalation and take ownership for ultimate violation resolution
* Ensure continuous and timely monitoring of driver monitoring equipment platform
* Communicate with fleet drivers, monitor their safety behavior and compliance to standards
* Escalate any safety violation according to the escalation matrix (4 levels) and act as per it 's classification and level
* Use current monitoring and reporting systems to live and proactive monitor drivers' behaviours
* Monitor the driving systems operation and escalate any operational issues
* Record all driver violations and call to action performed as part of the service level agreement
* Monitor fleet hot line complaint system and validate reported complaints
**Auto req ID:** 277369BR ## **Job Description** **General** * Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement * Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored …
**Auto req ID:** 285430BR ** General** * Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement * Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved eff…
**Auto req ID:** 277375BR ## **Job Description** **General** * Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement * Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored …
**Auto req ID:** 275967BR ## **Job Description** * Act as a first line support between employees & the HR staff. * Log received queries on ticketing system. * Resolve queries quickly and efficiently or direct the employee to the right channel. * Identify recurring problems, report tren…
**Auto req ID:** 279200BR ## **Job Description** * Lead the MENA FOBO analysts team to support Cluster Commercial function with standard reporting against established performance measurables as well as ad-hoc reporting requests * Analyze large complex data sets, across multiple categories, ch…
**Auto req ID:** 274579BR ## **Job Description** * Support Cluster Commercial function with performance reporting against established KPIs, including ad-hoc reporting requests using shipment / POS data and leveraging SAP BI, DMS Distributor and Nielson systems * Develop on-demand reports and…
**Auto req ID:** 276355BR ## **Job Description** * You will partner with your team to develop and execute carefully crafted talent sourcing strategies that yield consistent and strong results. * Develop a thorough knowledge of PepsiCo 's business and culture in each market in order to help ca…
**Auto req ID:** 275969BR ## **Job Description** * To ensure all customer orders are received, collated & processed through the system/SAP in line with SLA & KPI's. * Download MT / Distributor customer orders and input into Handheld / Backoffice system * Cooridate with finance team for…
**Auto req ID:** 277820BR ## **Job Description** * Identifying and scheduling project deliverables, milestones and required tasks - preparing, owning and tracking detailed project plan, setting up the governance rhythm. * Multiple project deliverables progress monitoring, project timelines a…
**Auto req ID:** 276322BR ## **Job Description** * You will partner with your team to develop and execute carefully crafted talent sourcing strategies that yield consistent and strong results across multiple countries in Middle East BUs * Develop a thorough knowledge of PepsiCo 's business an…