Fleet Control Supervisor - Cairo Business Hub

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Auto req ID: 277375BR


Job Description


General
* Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
* Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved efficiently and in full compliance with relevant legal, company and process requirements
* Coach, mentor and guide team members to manage their performance and development
* Responsible for team members development and create an enagement environment.


Technical
* Assit and provide evedince in incidents investigation related to inscope vehicles
* Manage shift rotation and agents attendance including distributing work load and activities on agents
* Populate and communicate vehicles performance reports (End of shift, daily, weekly and monthly)
* Manage fleet control tower main display and update with performance dashboards
* Train new agents on Fleet Control Tower systems and scope inaddition to coaching low performance agents
* Develop and report Fleet Control Tower performance KPIs
* Develop and report Fleet control Tower individual agents performance KPIs
* Escalate any operational issues related to the Fleet Control tower


Qualifications/Requirements



  • ‎2-‎4 years of experience in a call center or shared services environement

  • Team management experience

  • Ability to work on different systems and apps.

  • Flexible to work on shift basis and on rotational weekends.

  • Multi-tasking skills and ability to manage time effectively

  • Advacned reporting and analytics basics are required

  • Commitment and compliance to high safety standards

  • Service management and ticket management system experience
    Technical / Functional Skills & Knowledge of monitoring tools and Interface
    Relocation Eligible: Not Applicable
    Job Type: Regular

ملخص الوظيفة

  • المُعلن : PepsiCo
  • تاريخ الإعلان : 25/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English