Training Supervisor

Job Responsibilities:
* Manage trainers & oversee the daily workflow.
* Set action plans related to training department complaints.
* Determine the training team stationery needs and follow up with the administration team with fully controlling on the consumption.
* Reviews the performance of trainers and coaches, monitors their results and gives them direction for ongoing performance and result improvement.
* Manage trainers' performance, and responsibilities and report the performance to the direct manager (monthly, quarterly and annual performance).
* Providing the client with the training plans & identifying areas for improvement.
* Provide the training performance & efficiency reports
* Follow up and audit the reports concerning the Training team.
* Identifying training needs and provide recommendations on programs and activities.
* Responsible for trainee's safety through training, company policy compliance, training rules and supervision of the trainees.
* Understanding customer needs and requirements to develop effective quality & Training processes.
* Evaluate the delivered training efficiency (training results, survey, etc…)
* Conduct & manage effective induction programs and coordinate training activities.
* .Create and enhance training manuals, testing and evaluation procedures, multimedia visual aids, and other educational materials and presentations.
* Designing, delivering and administering training programs for Different Criteria.
* Review & Maintain the consistency of the materials.
* Select appropriate training methods or activities
* Perform periodical (Quarter) verification for (Agents, and annually for supporting functions & trainers)
* Creating the refreshment agenda regarding the low-performance agents
* Review the Knowledge updates and remove of obsolete data on a regular basis.
* Determine the needed action for the new hired to enhance their quality.
* Conducting staff training.
* Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.
* Ensure subordinates comply with the code of conduct and policies.
* Cooperating with the Quality team to handle Quality calibration, the third error and the major updates
* Coordinates with all internal functions within various departments to ensure the completion of training processes.
* Working with Global and regional teams to ensure alignment and continuous cooperation.
* Ensure that all the processes of the Training meet COPC Standards and requirements.
* Evaluate team performance in accordance to COPC standards.
* Maintain a keen understanding of training trends, developments, and best practices.
* Performs miscellaneous job-related duties as assigned.
Job Requirements:
* Bachelor's Degree.
* Minimum ‎1 years managing Teams
* Level of English: Excellent Level.
* Experience in Training preferable
* Outstanding knowledge of learning theories and training methodologies.
* Passion for teaching and public speaking.
* Strong teamwork abilities.
* In-depth knowledge assessment protocol.
* Knowledge of competency assessment.
* Experience with e-learning platforms.
* Strong understanding of business goals and standards for customer service.
* Presentation and Problem analysis skills.
* Listening skills.
* Excellent interpersonal and communication skills.
* Problem solving and coaching skills.
* Delegation Standards and Negotiating Skills.
* Time Management.
* Leadership skills.