Cash Applications Specialist

Company Description

Informa is a leading international events, intelligence and scholarly
research group.
We 're the specialist's specialist. Through hundreds of powerful brands, we
work with businesses and professionals in specialist markets, providing the
connections, intelligence and opportunities that help customers grow, do
business, make breakthroughs and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE ‎100, with over
‎11,000 colleagues working in more than ‎30 countries.
Informa's divisions include:
Informa Connect , a specialist in content-driven events and digital
communities that allow professionals to meet, connect, learn and share
knowledge.
Informa Intelligence , providing digital intelligence and data-based
products, consultancy and research services that help businesses in specialist
markets make better informed decisions, spot opportunities and gain
competitive edge.
Informa Markets , creating platforms for international markets to trade,
innovate and grow. Through over ‎500 leading brands, our exhibitions,
specialist digital content and data solutions allow customers operating in
specialist markets to meet and trade, and for their businesses and markets to
thrive.
Informa Tech , a division bringing specialism in technology. We aim to
inspire the global technology community to design, build and run a better
digital world through research, media, training and events that inform,
educate and connect businesses and professionals working in technology.
Taylor & Francis, specialist in scholarly research and in helping
academic and research communities make new breakthroughs. We commission,
curate, produce and publish scholarly research and reference-led content in
specialist subject areas, helping to advance research and enabling knowledge
to be discovered and shared.
Global Support is Informa's sixth division, with major hubs in the United
Kingdom, United States, Hong Kong and Singapore as well as several smaller
locations. As the team behind the teams, Global Support colleagues provide
shared, efficient business services and function-specific expertise to each of
Informa's operating divisions, enabling our commercial teams to focus on their
markets and customers.

Job Description

The purpose of this role is to ensure the timely and accurate allocation of
monies to customer accounts.
This role requires excellent communication, meticulous attention to detail and
practical skills
You must ensure that all company policies are adhered to. You must also ensure
that duties are carried out within set time limits whilst providing an
excellent level of service to all Informa customers and colleagues.
Informa takes the security and privacy of company, colleague and customer data
seriously and you are responsible for working securely and supporting this
within your duties.
The Cash Applications Specialist is expected to assume the following key
responsibilities plus any other reasonable duties as required:
* Process bank statements and update matching rules within the system when applicable
* Input and process daily cash receipts from statements, cheques and credit cards
* Performing standard cash allocations
* Reconcile associated General Ledger
* Reconcile SAP, bank postings and MCAS daily where appropriate
* Action refund payments by appropriate method
* Prepare bank reconciliations for all bank accounts controlled by the SSC
* Investigation and resolution of all reconciling items identified in the reconciliation process
* Prepare reconciliations for all credit card and petty cash balance sheet accounts where applicable
* Prepare reporting on cash movements to assist cash-flow analysis where applicable
* Preliminary Investigation and resolution of unidentified and unapplied payments
* Allocation of such unallocated payments to appropriate systems
* Allocation and reconciliation of funds pertaining to Agent Order Files (SSC Specific)
* Liaison with internal and external customers
* Resolution of queries from both internal and external customers
* Preparation of reporting credit balances (SSC Specific)
* General duty of care to colleagues
* Work collaboratively across teams/businesses
* Act as a role model to others
* Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)

Qualifications

Skills & Abilities
* Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
* Proficient skills in Excel, Word and Outlook are essential
* Remain approachable under pressure
* Knowledge and ability to use relevant internal systems
* Act with integrity, tact and diplomacy
* Work as part of a team
* Ability to complete a variety of related tasks
* Pro-actively solve problems
* Excellent Customer Service skills
* Good time management skills
* Ability to be flexible within role
* Excellent oral and written communication skills
Knowledge & Qualifications
* Good knowledge and understanding of Cash Applications processes within specific area of expertise:
* Queries & Allocations
* Cash Processing and Reconciliations
* Best practice in Cash Operations
* A thorough knowledge of SAP system preferable