Clinical Applications Specialist

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We continually look for motivated and skilled individuals who are interested
in supporting our customers - healthcare professionals who use our products to
help patients and their communities.
We currently have the following opportunity available - please contact us for
more details!
Description - (Enter the key activities of the role)
A Clinical Applications Specialist (CAS) is responsible for consulting,
training, and supporting Oncology professionals in the effective use of Elekta
Software & Hardware.
Responsibilities include remote, on-site, classroom training and remote
support. Independently deliver education on Elekta products to new and
existing sites. Understand new workflow processes to maximize efficiencies of
the Elekta offering. Manage all site preparation and documentation of onsite
education per established guidelines.
Provide assistance to the Elekta support team pertaining to escalated customer
calls. Demonstrate thorough knowledge of Elekta products and service policies
and procedures; utilize appropriate escalation procedure as needed. CAS will
also be responsible for capturing customer needs relating to training and/or
product performance and should communicate openly and effectively with Product
and Project management Teams.
Responsibilities - (Using e.g. bullet points, identify the detailed aspects
and specific responsibilities of the role.
* Provide market-leading, tailored training to customers, colleagues and Distributor Specialists
* Provide professional assistance and support to Marketing/Sales, R&D and international colleagues
* Provide professional assistance to clinical application support cases and actively contribute to Service Delivery to ensure that customer expectations are exceeded
* Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations
* Support Marketing/Sales activities at presales stage and at exhibitions, conferences, trade shows, user meeting, and seminars, when required
* Maintain long-term positive relationships with customers acting upon customer feedback to elevate Customer Satisfaction
* Actively manage customer evaluation and assessments to monitor trends in student performance and satisfaction. Accurately assess follow-up training needs.
* Act as a conduit between customers and product development.
Authorities - (Using e.g. bullet points, identify the authorities of the role
and the extent to which decisions may be made on behalf of the function.)
Relevant Knowledge, skills and competEncies - (For the role, specify the
following: - educational background and knowledge, - details of relevant
experience, - skills required for the role, - key performance competencies
that are required)
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required. Employees must
be able to read, speak, write and comprehend the English language.
Required Skills/Experience
* Master degree in Medical Physics and minimum two years experience with clinical Radiation Oncology required.
* Strong clinical background in Radiation Therapy and working knowledge of clinical workflow
* Strong written and verbal communication skills in native language and English are essential.
* Excellent presentation skills (ability to communicate effectively to a group)
* Ability to effectively interact with customers (via phone, email and face-to-face)
* Must be Culturally aware
* Familiarity with adult education, curriculum development process and educational methodology preferred
* Ability to travel domestically and internationally up to ‎75% of the time
* Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable
Desired Skills
* Clinical experience with Elekta hardware and software is highly preferred
* Computer literacy, IT knowledge are highly prefered
* Regional market knowledge preferred
* Working knowledge of other regional languages (Arabic, French) desirable
additional local information or n/a
Physical Requirements (Physical demands & work environment)
The physical demands and work environment characteristics described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodation may be
made to enable individuals with disabilities to perform the essential
functions.
Physical Demands: While performing the duties of this job, employee is
occasionally required to stand, walk, sit, and use hands to handle objects and
tools; reach with hands and arms, talk and hear. Employee must occasionally
lift and/or move light to moderate weight. Specific vision abilities required
by the job include close vision and the ability to adjust focus.
Work Environment: The noise level and temperature in the work environment is
usually moderate.
Must be able to travel as needed for the business (up to ‎75%)