Responsibilities
* Act as a single point of contact with the Social Insurance Service provider
* Prepare Social Insurance budgets (AOP) and provide periodical reporting and analysys.
* Coordinate the delivery of Social Insurance documents (Forms 1/2/6) to the Social Insurance service provider and track the registration of the forms
* Ensure the additions and deletions are conducted in a timely manner and in compliance with company policies and Social insurance laws and reulations
* Prepare Social Insurance monthly socrecard covering the spending VS budget, the SI enrolled employees HC, the progress the discounts and any open SI cases (in/out)
* Simulate the cost implications of new Social Insurance laws and regulations
* Conduct reqular audits ensuring compliance of the operations of the Social insurance Service provider
* Process Social Insurance payments as per Social insurance Autority SLAs
* Prepare the required documents and work with Social Insurance service provider to ensure the renewals of Social Insurance discounts
* Handle and respond to Emplyees Social insurance complaints, inquiries and escalations
* Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
* Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
* Partner with team to execute plans to improve customer satisfaction with a focus on processes
* Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
* Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
Ensure knowledge management platform is updated
Qualifications
* Social Insurance operations experience and the relevant local laws
* HR Shared Services process and SLA management experience: 1 year
* Service management and ticket management system experience
* Customer orientation
* Process management and continuous improvement with a focus on optimization and productivity
* Technical / Functional Skills & Knowledge of HR Tools and Interfaces
* Ensures job descriptions for all positions are written and agreed with line management and HR function * Manages the recruitment processes in partnership with line management * Conducts HR programs such as orientation, recruiting events, employee relations meetings * Coordinates on-boarding…
**Auto req ID:** 277823BR ## **Job Description** **General** * Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement * Ensure a consistent and high level of customer service and operational excellence that will ensure transactions a…
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## **Company Description** **Company Description** **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been …