Position Type:
Permanent
Location:
SDS,Cairo
Job Considerations:
The role requires significant interaction with clients which may be face-to-
face or over the telephone. Typical work activities include:
* understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems;
identifying and developing new business through networking, and courtesy and follow-up calls;
cold-calling in order to create interest in products and services and generate new business leads;
reviewing progress and identifying opportunities for further sales and new areas for development;
designing and delivering customer presentations articulately and confidently;
marketing and promoting a portfolio of products by writing and designing sales literature;
maintaining awareness and keeping abreast of constantly changing software, hardware systems and peripherals;
developing effective sales plans utilizing sales methodology;
providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;
advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, health or other specialist areas;
meeting sales targets set by managers and contributing to team targets;
networking with existing customers in order to maintain links and promote products;
providing support to customers, often on a helpline, offering clear advice and solutions wherever possible;
handling hardware or software problems and faults and referring on to specialist technical colleagues;
assisting customers to maximize their use of the hardware or software in order to support the success of their business;
writing technical proposals, tenders, reports and supporting literature;
managing your own diary in order to organize and priorities daily and weekly goals;
contributing to team or progress meetings to update and inform colleagues.
Experience up to 2 years
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