it help desk administrator

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة


  • Respond to requests for technical assistance in person, via phone, chat or email.

  • Diagnose and resolve technical hardware and software issues.

  • Follow up with employees to ensure complete resolution of issues.

  • Coordinate with internal departments and external service providers to ensure solutions.

  • Install, format and maintain desktop and laptop computers.

  • Dealing on daily bases on service now ticketing system.


  • Distinguishes between Incidents and Service Requests (Tasks) and complete requests within SLA.




  • Bachelor's degree in information technology/ computer sciences.



  • Fluent command of English is a Must.

  • ‎3+ years of experience providing level ‎1 or above help desk support in IT operations.

  • Supports current desktop environment including Windows ‎10 -‎11, Office O365, password resets, desktop issues, VPN support.

  • Must have a good knowledge of SCCM deployment cycle ITIL is +


We've been in the region for nearly ‎65 years, and ‎23 years in Egypt
specifically, finding smart financial solutions to life's everyday needs. As
the first life insurance company to enter the Egyptian market, MetLife's
accomplishments in Egypt have proved its capabilities in offering and
distributing insurance plans & services for life insurance, accident and
health insurance, retirement planning, and wealth management solutions to more
than one million customers. Watching the world continuously change around us
called for some action from our side; offering reliable guidance to help you
meet your goals and navigate life's twists and turns.

ملخص الوظيفة

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Language: English