Contact Center Expert

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

About the role



  • Engineering team resemble one of the highest technical authority inside ESC.

  • Handling Contact Center design and represent the reference technical point of both the Build/RUN teams.

  • Help Presales/Sales Channel to tailor and validate the design, help the operational team in their support.

  • Enable service creation / new offers : Tenant Management O365, Contact365 (WorkStreamPeople).

  • Enrich the value proposition of existing services : Direct Routing, Operator Connect

  • Technical Expertise : consulting for customer deployement.

  • Working as Technical stream leader for the TTM and Nursery Projects.

  • handling of the Technical Product development with the Vendor.


About you



  • BSC in Engineering or IT or Telecommunication field.

  • Contact-Center Engineer profile.

  • Scripting and Java-Script experience/knowledge.

  • Total at least ‎5 years' experience in IT field.

  • Microsoft TEAMS/Microsoft Azure (SharePoint online) certified.

  • End-to-End solution expert (Validation, implementation, design).

  • Team player, Commitment, extra-mile attitude, working under stress.

  • Fluent in English, French is a plus


**Additional information


**


Department


Customer Services & Operations


Contract


Regular

ملخص الوظيفة

  • المُعلن : Orange
  • تاريخ الإعلان : 09/10/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English