Experience: 3-4
Posted: 06 Apr,2023
Location: United Arab Emirates
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Key Responsibilities & Accountabilities:
* Knowledge of Contact Center-CRM integration
* Knowledge of API services
* Quality Management (QM)
* Work Force Management (WFM) modules
* Good knowledge of databases like PostgreSQL, MS-SQL
* Configuration, Management and troubleshooting of SIP Trunks
* knowledge of Contact center Dialer management (Predictive, Progressive, Preview and Manual)
* Knowledge of Administrator, Supervisor and reporting management
Education & Experience:
* 1.5+ Year of experience in Contact Center / Telephony Systems
* Basic knowledge of PHP, JavaScript
* Hands-on knowledge of Linux server (RedHat / CentOS)
* Hands-on Knowledge of call manager, Telecom technologies
Skill
Years
Months
CRM integrations
2
0
API services
2
0
Quality Management (QM)
2
0
Work Force Management (WFM)
2
0
MS-SQL
2
0
PostgreSQL
2
0
Telephony System
2
0
JavaScript
2
0
PHP
2
0
RedHat
2
0
CentOS
2
0
SIP Trunk
2
0
Predictive
2
0
call manager
2
0
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