Contact Center

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

‎13286-Contact Center


Experience: ‎3-‎4
Posted: ‎06 Apr,‎2023
Location: United Arab Emirates
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Key Responsibilities & Accountabilities:
* Knowledge of Contact Center-CRM integration
* Knowledge of API services
* Quality Management (QM)
* Work Force Management (WFM) modules
* Good knowledge of databases like PostgreSQL, MS-SQL
* Configuration, Management and troubleshooting of SIP Trunks
* knowledge of Contact center Dialer management (Predictive, Progressive, Preview and Manual)
* Knowledge of Administrator, Supervisor and reporting management

Education & Experience:

* ‎1.5+ Year of experience in Contact Center / Telephony Systems
* Basic knowledge of PHP, JavaScript
* Hands-on knowledge of Linux server (RedHat / CentOS)
* Hands-on Knowledge of call manager, Telecom technologies


Required Skills


Skill
Years
Months
CRM integrations
‎2
‎0
API services
‎2
‎0
Quality Management (QM)
‎2
‎0
Work Force Management (WFM)
‎2
‎0
MS-SQL
‎2
‎0
PostgreSQL
‎2
‎0
Telephony System
‎2
‎0
JavaScript
‎2
‎0
PHP
‎2
‎0
RedHat
‎2
‎0
CentOS
‎2
‎0
SIP Trunk
‎2
‎0
Predictive
‎2
‎0
call manager
‎2
‎0

ملخص الوظيفة

  • المُعلن : ParamInfo
  • تاريخ الإعلان : 07/04/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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