Publication Date:
May 2, 2023
Ref. No:
479566
Location:
Cairo, EG, 12577
The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose
is to help design the future of the information space. Together we bring the
diversity of our people’s skills and backgrounds to make the right choices
with our clients, for our company and for our own futures.
Job Description:
The single point of contact between the service provider and the users. A
typical service desk manages incidents and service requests and handles
communication with the users.
Responsibilities:
* Serve as the first point of contact for customers seeking technical assistance over the phone or email
* Perform remote troubleshooting through diagnostic techniques and pertinent questions
* Determine the best solution based on the issue and details provided by customers
* Walk the customer through the problem-solving process
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on IT products or services
* Record events and problems and their resolution in logs
* Follow-up and update customer status and information
* Pass on any feedback or suggestions by customers to the appropriate internal team
* Identify and suggest possible improvements on procedures
Requirements and skills:
* Good understanding of computer systems, mobile devices, and other tech products
* Ability to diagnose and resolve basic technical issues
* Proficiency in Arabic and English
* Excellent communication skills
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about
our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and
Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
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