Operations Associate - GTRF Operations GSC's

The health and safety of our employees and candidates is very important to us.
Due to the current situation related to the Novel Coronavirus (‎2019-nCoV),
we're leveraging our digital capabilities to ensure we can continue to recruit
top talent at the HSBC Group. As your application progresses, you may be asked
to use one of our digital tools to help you through your recruitment journey.
If so, one of our Resourcing colleagues will explain how our video-
interviewing technology will be used throughout the recruitment process and
will be on hand to answer any questions you might have.

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC
and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the
world, with operations in ‎64 countries and territories. We aim to be where the
growth is, enabling businesses to thrive and economies to prosper, and,
ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the
role of Operations Associate.

Principal responsibilities

• Maintain and improve the delivery of "superior" customer service by working as directed by management to ensure that all work is processed within PLA


• To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.


• To be aware of the nature of our customer's business and alert any unusual transactions, to Line Management


• Proactively participating and leading change / transformation initiatives across the site and the bank


• Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards.


• Ensure a high degree of accuracy in order to minimise operational risk


• Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.


• To operate Operational and FCC Controls


• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
  Requirements
  Requirements


• Guarantees Experience Required


• Awareness of the trade facilities and customer trade cycles


• Awareness applicable to the role, of the content and application of ICC rules as related to Documentary Credits and Collections and of internal control procedures,


• Strong interpersonal skills


• Excellent English (written and verbal) communication skills


• Medium-high MS office knowledge/skills (especially Excel)


• Previous experience in large scale centralized operations is desirable


• Flexibility to work in time zones as required by business

Due to the urgent hiring need, candidates with immediate right to work locally
and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced
vetting. Subject to local laws, this will require the individual to
satisfactorily pass a series of additional checks as part of the recruitment
process and on an ongoing basis, if appointed to the role. HSBC Group reserves
its position with regard to any steps which it may take in relation to any
material adverse findings which arise either when the checks are originally
completed, and/or if relevant, on an ongoing basis. For more information about
the enhanced vetting for this role please contact the recruiter for this role.

You 'll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."

Personal data held by the Bank relating to employment applications will be
used in accordance with our Privacy Statement, which is available on our
website.

*Issued by HSBC Electronic Data Service Delivery (HEDS)***