Operations Associate - GTRF Operations GSC's

Why join us?
GTRF is a core product for the Group serving customers across wholesale
Banking. (GTRF) Business Services within DBS is a key part of wholesale
Banking strategy, aimed at allowing them to grow their business, drive global
consistency, improve customer service and reduce operational risk.
The Operations environment emphasizes on highly professional customer
focused service delivery, with extended efforts for improvement in service and
cost effectiveness.
Due to challenging environment across Group companies, processing delays or
errors encompass risk of serious losses to the Group and also leads to poor
customer service. The maintenance of a prominent internal control is essential
to minimize risks and maximize process security
The Opportunity:

We are currently seeking an experienced professional to join our team in the
role of Operations Associate.

What you 'll do:
* Maintain and improve the delivery of "superior" customer service by working as directed by management to ensure that all work is processed within PLA
* To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
* To be aware of the nature of our customer's business and alert any unusual transactions, to Line Management
* Proactively participating and leading change / transformation initiatives across the site and the bank
* Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards.
* Ensure a high degree of accuracy in order to minimise operational risk
* Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.
* To operate Operational and FCC Controls
* To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
Requirements
What you will need to succeed in the role:
* Bachelor's degree
* Good International Trade experience and background required, working knowledge of ICC Publications UCP600, URC522
* Awareness of the trade facilities and customer trade cycles
* Awareness applicable to the role, of the content and application of ICC rules as related to Documentary Credits and Collections and of internal control procedures,
* Strong interpersonal skills
* Excellent English (written and verbal) communication skills
* Medium-high MS office knowledge/skills (especially Excel)
* Previous experience in large scale centralized operations is desirable
* Flexibility to work in time zones as required by business

You 'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."

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