Company Description
Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo,
Egypt. We operate in the business divisions Automotive Aftermarket, Power
Tools and Security Systems.
At Bosch, we shape the future by inventing high-quality technologies and
services that spark enthusiasm and enrich people's lives. Our promise to our
associates is rock-solid: we grow together, we enjoy our work, and we inspire
each other.
Join in and feel the difference
Job Description
* Provide services for all BUs in order management (e.g., order intake, claims & query handling, contracts & promo support, customer master data, local defined tasks)
* Understanding of the whole process from order creation through delivery to invoicing.
* Standards & operative improvement of processes via Celonis
* Drive automation in a specific functional area (workflow automation, reporting automation, adapting BOTs etc.)
* Providing best in class service as a point of contact for customers.
* Provide local requirements and raise topics to the regional BOP team that need overarching solutions
* Regular interactions with Sales & Marketing for clarification of the internal and external requirements and their implementation in the systems (e.g., Online sales- OutBound@PT)
* Customer back-order management for all BUs
* Responsibility for customer complaint/ query management & on time closure
* Responsibility for coordination of Customer contract management
* SAP in country Key user for Order-to-Cash
* Local project lead and coordinator for User and Customer Care Centre (UCC) activities
* Any other ad-hoc assignments and projects from the Regional BOP
Qualifications
* Good knowledge of sales processes & Business Operations management in the demanded area
* Service and results orientation for internal and external customers
* Entrepreneurial thinking and autonomous working manner
* Affinity to automation topics.
Company Description Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Automotive Aftermarket, Power Tools and Security Systems. At Bosch, we shape the future by inventing high-quality technologies and services that spark enth…
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