Role purpose: The candidate will work as an application support during working
hours and on call, solve technical issues (global and individual), will be
responsible for technical reviews, upgrades, service restoration, integration
with back-ends and maintaining system's security. responsible for system
deployment. Experience in one or more from (Siebel CRM, Provisioning, IVR and
POS)
Key accountabilities and decision ownership:
* Previous Experience in VF frontline Call center
* Cross functional communication skills
* Ability to manage change across different department and communicate with different levels of the organization
* High Time Management
* Fundamental Knowledge of project management
Core competencies, knowledge and experience:
* Demonstrates ability of team work, flexible, take initiative, set plans and executes them in addition to problem solving.
* handle multiple tasks/priorities
* Excellent Analytical, problem solving and Negotiation abilities.
* Ability to solve critical issues.
* Expert level in using customer care systems
* Very Good Analytical and reporting writing skills
* Very Good Presentation skills
Must have technical / professional qualifications:
* Programming experience
* Shell Scripting
* Java
* Unix and Linux
* Oracle database
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