Details
Required Experience 4 years
Department Customer Operations
Career Level3
Position Location Cairo
Skills
AMADEUS
customer service
Excellent English
Trainer
Requirements and responsibilities
Job description
* Oversee all training activities
* Manage all aspects of the training function, from training assessment to the design, development, implementation, evaluation, and continuous improvement of all training courses.
* Manage training delivery across all mediums including classroom training.
* Manage training delivery techniques and ensure best delivery, methods are being used.
* Apply best practices and methodology to each phase of the training lifecycle; assessment and design, development, implementation, and evaluation (i.e. conducting a learning needs analysis, crafting skill assessments, developing organizational interventions and facilitating training sessions)
* Partner with operations to schedule training
* Develop and maintain administrative standards for training team that support efficient training delivery, trainer accountability and effective management of all training activities and outcome.
* Coach and mentor team members on an ongoing basis, helping them to continuously grow their technical and professional skills
* Cultivate strong business relationships with all operational leadership to ensure learning requirements and timeframes are built into all company initiatives
* Follow the ongoing training enhancement strategy to allow operational employees to continually learn and grow throughout their tenure.
* Ensure adherence to all required standards
* Ensure adherence to all required timelines
* Coordinate with experts to gather and refine content
* Liaise with quality team
* Manage training staff
* Report issues and status to training Manager
* Perform additional task as assigned
Job Requirements
* 2-3 years of training experience with a minimum of 1 years managing training, documentation & content creation.
* Supervisory experience required.
* Demonstrated ability to design and develop effective course curriculum, adhering to instructional design standards.
* Call center experience Is a Must.
* OTA & GDS Experience Is Must.
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