Lead - Customer Service Training

؜ - ؜الإسكندرية ؜ -

تفاصيل الوظيفة

Job Description:


Sutherland is seeking an attentive and goal-oriented person to join us as a
Trainer. We are a group of driven and hard-working individuals. If you are
looking to build a fulfilling career and are confident you have the skills and
experience to help us succeed, we want to work with you!

Trainers in this role get to:


Empower the workforce:
Create, facilitate, and/or revise training materials
and documents to equip staff with fundamental skills and knowledge.
Keep management updated: Relay important information in the form of
timely and accurate reports.
Strengthen relationships: Establish and maintain communication with
clients and/or team members; understand needs, resolve issues, and meet
expectations.
Set the path to success: Oversee new hire, progression, and enhancement
training; provide feedback and implement appropriate solutions.
Impact the bottom line: Coach and give feedback to trainees to help them
fulfill performance metrics.

Qualifications:


Our most successful candidates will have:

* Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
* The ability to be pro-active in developing trust and professional report with employees and team members; work as a team-player
* Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
* The ability to be strategic in developing solutions and process improvements

ملخص الوظيفة

  • المُعلن : Sutherland
  • تاريخ الإعلان : 01/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الإسكندرية
  • الراتب : -
  • الهاتف : -

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Language: English