Senior Field Executive

Job Description

JOB SUMMARY (or PURPOSE):
To provide end-to-end project management for all CR projects involving DA;
take complete ownership of a project in the context of resourcing, quality,
cost and timelines.
* Projects to be completed within the required time, approved budget and to the required quality standards.
* Responsible for resource levels and achieving deliverables within each project.
* Resolve all queries/ issues as they arise as a matter of priority.

KEY RESPONSIBLITIES:
TRAINING:
* To recruit, train, manage and motivate, and where necessary re-train, sufficient supervisors to meet our survey needs and to allow for supervisor unavailability (i.e. during sickness and leave).
Training to be conducted as per Nielsen Standards, training agenda and
manuals.
* To ensure all staff reporting to this position understands the Nielsen Code of Conduct and Field Standards and Policies, including confidentiality and security requirements.

PROJECT:
* Provide a full project management service to CS/ PD.
* Act as the DA single point of contact for CS project teams.
* To liaise with CS/ PD, Field Supervisors, IQC and GO regarding project queries, feedback, and any enhancements to ensure all projects are processed with the agreed specifications, budget and timeframe.
* To pre-approve and organize client visits to field.
* RFQ, Costing & Booking Form
* Assist CS with all queries regarding proposals/ costing of projects.
* Provides recommendations to CS/ PD on complex methodologies, sample design etc.
* Review project budgets to ensure that they are logical and sensible for the job specifications, if not then organize a review and agree changes with the CS/ PD.
* Check the Booking Form for all projects and complete any planning requirements
* Ensure all confirmed fieldwork projects have agreed specifications including fieldwork timing, dispatch schedules, budgets etc.
* Advises CS project teams on the impact of change of project specs and get CS sign off if timeline/ budget changed
* Planning
* Provides input to questionnaire design, sample plan, quotas and timeline to CS project teams from data collection perspective
* Liaise with the Field Supervisor regarding maintaining effective resource levels. I.e. interviewing and supervisory team.
* To ensure the ratio of Supervisor to Interviewers is ‎1 to ‎10 maximum.
* Schedule adequate internal resource to ensure project deadlines are met.
* Identify critical success indicators for each project, and make sure the Field Supervisors are aware of them.
* Project Questionnaire/ Materials
* Review questionnaires and other materials provided by researchers, undertake a detailed sense check and advise on improvements if appropriate.
* In conjunction with the CS/ PD, design interviewer briefings on the larger, more complex jobs, and conduct these briefings. Assist the Field Supervisor to conduct interviewer briefings for the less complex jobs.
* Liaise with CS/ PD to ensure the questionnaire, support materials and Interviewer Briefing notes are available within the agreed time frame. Proactively chase CS/ PD if need be.
* Confidentiality/ Security and Concept and Product
* Ensure all project requirements (NDA, concept/product handling, storage, retrieval and disposal etc.) are aligned with the Concept and Product Security SOP.
* Project Monitoring
* Ensure all work is completed in accordance with Watch Builder standards, project specification; quality output, on time and where necessary nominating resources to achieve this.
* Regularly review the progress of each job assigned, and plan and suggest (via Field Supervisor & CS/ PD) corrective action if there is any indication that the project deviates from the original spec, budget or time. Initiate corrective action where required.
* Ensure progressive reporting to CS/ PD as required, on job progress, job queries, job costs. Such reporting should be done in a timely manner, so that the CS/ PD have enough time to make changes or negotiate changes with their client.
* Provide feedback to the CS/ PD on queries raised by Field interviewers or Supervisors
* Ensure all quality checks are aligned to the CR BASES DA Offline Quality & Process Control SOP.
* Coordination with QC and GO for Quality Checks and on time data delivery.
* Post Field: ensure a project summary is completed for all projects. Review, action and close.
* Outsourcing (if applicable)
* All offline outsourcing activities are to align with the Vendor Sourcing and Accreditation/ Vendor Data Collection SOP

GENERAL
* Monitor productivity, Supervisor & Interviewer (interviewer via Response Rates, DQA, dept KPI's etc.) maintain documentation, and action feedback and document all performance and disciplinary issues
* Maintain knowledge, support and action all procedural and policy changes introduced into Field
* Provide support, recognition and feedback to the Supervisors to improve morale and assist them to achieve their potential.
* Provide assistance and support to Supervisors to enable a continuous improvement programme is supported and developed.
* Be aware of Health and Safety requirements, relating to Field and ensure all work is completed within these requirements.
* If applicable: to act as domain expert for select methodologies or key clients.
* Develop knowledge of market research methodologies and changes impacting on the industry. Contribute to the overall management and coordination of the Field teams, encouraging and pro-actively contributing to business process improvement and seeking alternative methods for achieving service requirements.
* Check and approve payments.

Key Skills and Expertise:
A Project/ Field Manager requires the following skills:
* Experience in staff supervision/ leading a team.
* Excellent communication and people skills and the ability to diffuse potential conflicts.
* Ability to prioritize, negotiate, problem solve and work under pressure.
* Well organised, pro-active and able to meet deadlines.
* Methodical and accurate.
* Organisation and time management skills.
* Computer literacy and accurate keyboard skills.
* Good command of the English and local language (verbal and written).
* A sound knowledge of the interviewing process.

Additional Information

About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the
most complete and trusted view available of consumers and markets worldwide.
We provide consumer packaged goods manufacturers/fast-moving consumer goods
and retailers with accurate, actionable information and insights and a
complete picture of the complex and changing marketplace that companies need
to innovate and grow. Our approach marries proprietary NielsenIQ data with
other data sources to help clients around the world understand what 's
happening now, what's happening next, and how to best act on this knowledge.
We like to be in the middle of the action. That's why you can find us at work
in over ‎90 countries, covering more than ‎90% of the world's population. For
more information, visit www.niq.com .
NielsenIQ is committed to hiring and retaining a diverse workforce. We are
proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability status,
age, marital status, protected veteran status or any other protected class.