Customer Service & Distribution Supervisor

Site Name: Egypt - Cairo
Posted Date: Jun ‎14 ‎2022

Job Purpose
To achieve company customer service and distribution objectives by assuring on
time and stable supply of products to our wholesalers with optimized cost and
right documentation to achieve company target as well as managing the reverse
logistics processes
Key Responsibilities:
* Oversight for all the outbound orders & reverse logistics at 3PL on daily basis.
* Ensure all customers orders prioritized to meet on time in full (OTIF) delivery to achieve company targets due dates.
* Monitoring, alerting, escalation and mitigation of delivery issues.
* Execute wholesaler's sales returns by preparing the required returns documentation; obtain the necessary approvals and system Execution till Credit note issuance.
* Responsible for customer claims management (expiry, damage, complaints, etc)
* Facilitate collection process by collecting the stamped invoices, preparing compensates customer's bonus to reconcile the outstanding balances of wholesalers on time with Finance department.
* Contribute to team efforts by working professionally with Finance, IT, Planning and commercial groups to achieve targets.
* Preparing the required reports & KPI's and send it to the customer interface managers like (backorder - under shipping - and stocks) reports.
* Drive continuous improvement and cost saving within the department, train and support team member to actively participate on CI projects
* Monitor adherence to quality systems & ensuring compliance with various service Levels, quality standards & maintaining requisite documents.
* Contribute to team efforts by working professionally with Finance and commercial groups to achieve targets.
* Develop strong working relationships and leverage the networking benchmark through
* Adhere to company quality, EHS & compliance policies, and procedures
Why you?
Basic Qualifications:
Education and Experience:
* Bachelor of Commerce, Logistics or any relevant discipline
* ‎3 Years' experience in similar field
* Computer and analytical skills
* Excellent SAP Experience is a must for O2C-SD Module
If you have the following characteristics, it would be a plus:
GSK Expectations and Behavioral
* Communications skills.
* Good command of English language
* Maintain good work relations.
* Work under pressure
* High accountability level.
* Problem solving
* Driving performance & continuous improvement
Why GSK?
At GSK, we have already delivered unprecedented change over the past four
years, improving R &D, becoming a leader in Consumer Health, strengthening our
leadership, and transforming our commercial execution. Now, we're making the
biggest changes we've made to our business in over ‎20 years. We 're on track
to separate and create two new companies in ‎2022: New GSK with a leading
portfolio of vaccines and specialty medicines as well as R&D based on immune
system and genetics science; and a new world-leading consumer healthcare
company of loved and trusted brands.
With new ambition comes new purpose. For New GSK, this is to unite science,
talent and technology to get ahead of disease together - all with the clear
ambition of delivering human health impact; stronger and more sustainable
shareholder returns; and as a new GSK where outstanding people thrive.
Getting ahead means preventing disease as well as treating it. How we do all
this is through our people and our culture. A culture that is ambitious for
patients - so we deliver what matters better and faster; accountable for
impact - with clear ownership of goals and support to succeed; and where
we do the right thing. So, if you 're ready to improve the lives of
billions, join us at this exciting moment in our journey. Join our challenge
to get Ahead Together.
Contact information:
You may apply for this position online by selecting the Apply now button.
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