H.B. Fuller is a leading global adhesives provider focusing on perfecting
adhesives, sealants and other specialty chemicals across all industries
throughout the world. While our products are virtually invisible, they play a
vital role in ensuring the quality of modern life and we are committed to
connecting what matters to solve some of the world's biggest adhesion
challenges.

POSITION OVERVIEW

Cs supervisor reports to the facility manager with responsibility for
supervise of customer service to ensure customer satisfaction and compliance
with HB Fuller quality and EHS standards. Coordinating with sales, planning,
Wearhouse and logistics to insure smooth supplies to customer on time.

PRIMARY DUTIES

• Ensure smooth supply to satisfy customer need


• Train team on using the SAP system and coordinate with SAP team to solve and CS related issues


• Responsible on meeting target dates for all communication reports 'weekly, monthly, and quarterly".


• Work closely with European and local S&OP team to insure customer order delivery on time


• Effective communication and organization with other departments "WH & logistics, sales, production and finance".


• Support in inbound or outbound logistics operations.


• Responsible for presenting CS department in all customer, external and internal audits.


• Lead the CS department to achieve annual deliverables according to targets.


• Ensure all documents are available, followed and updated according ISO ‎9001, ISO ‎14001 and ‎45001 standards.


• Comply with the annual training plan, keep training matrix and records updated, identify and develop training opportunities.


• Motivating, organizing, coach and encouraging teamwork within the workforce & offer assistance to achieve delivered performance.


• Support quality to ensure effective corrective action implementation and proper registration for Customer complaint, complete corrective action plan if any on time


• Insure customer satisfaction through follow-up with CS team the order on time with right value and according to customer specification.


• Review and on monthly shipping orders on time to achieve the site KPI.


• Follow-up the customer complaints with other departments to insure the closing of complain on time.

MINIMUM REQUIREMENTS

• Previous experience in a similar environment ‎10 Y+,


• University graduated


• Excellent verbal and written communication skills (English)


• Problem solving and analytical capability


• Experience with PC skills in Windows environment required


• Experience in SAP ERP system.


• Passing the health check tests
  At H.B. Fuller, we are proud to be an Equal Opportunity Employer and are
  committed to providing all applicants and employees with equal employment
  opportunity. We subscribe to the Office of Federal Contract Compliance
  Programs (OFCCP) policy of employing and promoting individuals based on their
  merits, regardless of race, color, religion, sex, national origin, age,
  disability, veteran status, sexual orientation, gender identity or expression,
  marital status, citizenship status, or any other protected classification.