French Legal Enforcement Processor, GSC

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC
and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the
world, with operations in ‎64 countries and territories. We aim to be where the
growth is, enabling businesses to thrive and economies to prosper, and,
ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the
role of Customer Service Executive

Principal responsibilities

• Acquire and update knowledge on procedures related to relevant process.


• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.


• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.


• Ensure that the productivity, quality levels are achieved as per the standards sent for the process.


• Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.


• Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.


• Proactively identify issues, if any, and escalate.


• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.


• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.


• Ensure that the customer issues / problems are effectively investigated and resolved.


• Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.


• All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
  Requirements
  Requirements:


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  Knowledge:

  
  


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  Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.

  
  


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  Skills

  
  


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  Ability to speak and understand English/French fluently, write business letters and reports.

  
  


• Ability to learn quickly and transfer knowledge appropriately.


• Ability to understand and interpret numeric data.


• Minimum, basic computer knowledge.


• Flexibility to work shifts.


• Ability to build rapport with and relate to a wide range of people.


• Ability to maintain focus while working with voluminous data.


• Ability to multi task.

You 'll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."

Personal data held by the Bank relating to employment applications will be
used in accordance with our Privacy Statement, which is available on our
website.

*Issue d By HSBC Electronic Data Processing Private LTD***