Payment processor staff - GSC Cairo

Why join us?
Payments Operations team is a wide exposure to know more about banking
industry & a rapidly growing team which is driven by passion & a commitment to
make a difference.
Payment operations provide services for various payments products around the
globe, with offshore presence in China, India and Poland. Currently expanding
payment operations to Cairo, Cairo's operations will focus mainly on MENA
Markets (but not restricted to).
We are currently seeking an experienced professional candidate to join our
team in the role of Processor Cash and Payments and reconciliation .

What you 'll do:*
* Ability to use HSBC operational systems and applying relevant technical knowledge to perform job effectively.
* Maximizing the productivity and improving the quality to meet customer expectations & achieve maximum interest & profitability.
* Review customer's payment details to identify possible patterns of money laundering and terrorist financing activity.
* Ensuring compliance with applicable internal policies and procedures and external regulations.
* The jobholder will be required to ensure that all customer instructions are efficiently carried out within agreed time frames.
* Understanding critical documentation and interpreting information and risk involved.
* Ability to multi-task in a fast paced processing environment.
* Effective and speedy prompt problem solving skills.
* Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources.
* Conclude whether further investigation is warranted based on a reasonable assessment of information obtained.
* Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review;
* Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events;
* Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures;
* Keep current with understanding of systems, policies, procedures and US regulations
* Work on short-term projects/assignments with primary focus on quality.
* Outbound call to the customer to understand couple of queries ,
Requirements
What you will need to succeed in the role:
* A Bachelor's degree or with equivalent industry/functional experience
* Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
* Fluent in spoken/ written and written English
* Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
* Ability to balance quality and quantity (volumes) with primary focus on quality.
* Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
* Is self-motivated, pragmatic (sense of urgency is a must)
* Willing to work a flexible schedule to accommodate business needs.
What additional skills will be good to have? __
* Banking / Payments Products knowledge will be an asset
* Previous customer service experience will be an asset .
You 'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."
Personal data held by the Bank relating to employment applications will be
used in accordance with our Privacy Statement, which is available on our
website.
Issued by HSBC Electronic Data Service Delivery (HEDS)***