Processor Account Servicing - GSC Cairo

Why join us?
If you're looking for a career where you can find different opportunities to
develop, join HSBC and discover how valued you'll be and how your future will
be rich with potential. HSBC offers the opportunity to develop a fulfilling
career within a supportive and inclusive environment where everyone can
achieve their full potential.
The Opportunity:
Processor Acct Servicing and Mnt Banking operations-MENA who will be
responsible for the below:
* Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process.
* Ensure that the process related procedures are implemented and followed
* Agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target.
* Build professional relationships with colleagues in his/other areas and with the BP as well.
* Receive/make calls from/to different stakeholders (internal/ external).
* Ensure that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations.
* All data requirements (ICATS timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
* Ensure that the productivity, quality levels are achieved as per the standards sent for the process.
* Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
* Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.
* Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
* Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
* Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.
* Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
* Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures
Requirements
Requirements
* Is accountable for the effective cascade of communication across the team
* Is accountable for the delivery & continuous improvement of performance
* Meet or exceed PLAs; reduce operational risk
* Strong Customer Orientation and passionate about delivering superior customer service
* Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
* Ability to take complete ownership and facilitate end to end customer journey
* Fast learner and have a "can do" approach
* Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
* Ability to understand complex concepts and extract relevant information from extensive documentation quickly
What additional skills will be good to have?
* Ability to speak and understand English fluently, write business letters and reports, and have good conversational
* Ability to learn quickly and transfer knowledge appropriately.
* Ability to understand and interpret numeric data.
* Minimum, basic computer knowledge.
* Ability to build rapport with and relate to a wide range of people.
* Ability to maintain focus while working with voluminous data.
* Ability to multi task.
You 'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."