Processor Account Servicing and Maintenance, GSC

The health and safety of our employees and candidates is very important to
us. Due to the current situation related to the Novel Coronavirus (‎2019-nCoV),
we 're leveraging our digital capabilities to ensure we can continue to
recruit top talent at the HSBC Group. As your application progresses, you may
be asked to use one of our digital tools to help you through your recruitment
journey. If so, one of our Resourcing colleagues will explain how our video-
interviewing technology will be used throughout the recruitment process and
will be on hand to answer any questions you might have.
Some careers have more impact than others.*
If you're looking for a career where you can make a real impression, join HSBC
and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the
world, with operations in ‎64 countries and territories. We aim to be where the
growth is, enabling businesses to thrive and economies to prosper, and,
ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the
role of Processor Account Servicing and Maintenance.
Principal responsibilities
* Processing role to complete customer's requests in a timely manner, acquire and update knowledge on procedures related to relevant processes.
* Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
* Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and support achievement of team objectives
* Ensure that the productivity and quality levels are achieved as per the standards set for the process.
* Participate in team meeting / team activities and work towards sustaining team spirit.
* Proactively identify issues, if any, and escalate. Keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.
* Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
* To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
* Strong Customer Orientation and passionate about delivering superior customer service.
* Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.
Requirements
Requirements
* Ability to speak and understand English fluently, write business letters and reports, and have good conversational
* Bachelor's degree
* Detail/cost oriented
* Innovative/creative
* Strong interpersonal skills
* Medium-high MS office knowledge/skills (especially Excel)
* Fast learner and have a "can do" approach
* Previous experience in large scale centralized operations is desirable
* Flexibility to work in time zones as required by business
You 'll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."
Personal data held by the Bank relating to employment applications will be
used in accordance with our Privacy Statement, which is available on our
website.
Issued By HSBC Electronic Data Services***