Posting Date May 29, 2022
Job Number 22088762
Job Category Administrative
Location Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt
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Brand Sheraton Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
When you join the Sheraton family, you become a member of its global
community. We've been a place to gather and connect since 1937. At Sheraton,
associates create a sense of belonging in more than 400 communities around the
world. We welcome guests through engaging experiences and thoughtful service.
If you're a team player who is excited to deliver a meaningful guest
experiences, we encourage you to explore your next career opportunity with
Sheraton.
POSITION SUMMARY
Serve as the point of contact for clients and communicate with them by phone
and email to respond to questions and requests. Enter and retrieve information
contained in computer databases using a keyboard, mouse, or trackball to
update records, files, reservations, and answer inquiries from guests. Operate
standard office equipment other than computers. Prepare letters, memos, and
other documents using word processing, spreadsheet, database, or presentation
software. Transmit information or documents using a computer, mail, or
facsimile machine, including proofreading and editing written information to
ensure accuracy and completeness. Enter and locate work-related information
using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal
appearance are clean and professional, maintain confidentiality of proprietary
information, and protect company assets. Welcome and acknowledge all guests
according to company standards, anticipate and address guests' service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, prepare
and review written documents accurately and completely, and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with other employees and departments, support team to reach
common goals, and listen and respond appropriately to the concerns of other
employees. Report accidents, injuries, and unsafe work conditions to manager.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
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