Overview:
Microsoft is on a mission to empower every person and every organization on
the planet to achieve more. Our culture is centered on embracing a growth
mindset, a theme of inspiring excellence, and encouraging teams and leaders to
bring their best each day. In doing so, we create life-changing innovations
that impact billions of lives around the world. You can help us to achieve our
mission.
The successful candidate should demonstrate great accountability, customer
obsession and technical leadership. Beyond troubleshooting complex technical
problems and managing critical situations, the candidate should be passionate
of driving bigger impact: managing customer relationships, increasing customer
value and their experience with our products and services.
Your Responsibilities
* Responsible for the customer support experience with Microsoft
* Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
* Identify cases that require escalation (either technically or strategically)
* Create and maintain incident management requests to product group/engineering group
* Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
* Provide ramp activities, knowledge sharing, technical coaching and mentoring
* Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
* Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Language Qualification
English Language: confident in reading, writing and speaking.
German or French highly appreciated
Required
* Knowledge in Linux / OSS Administration
* Knowledge of container technology and fluency in Kubernetes
Linux / OSS
Good to have:
* Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
* Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
* Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
* Familiarity of Docker/Container/AKS
* Expertise in managing cluster environment (SUSE, RedHat, Veritas)
* Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
Experience in one or more of these areas desirable
Operating System/Virtualization
* Knowledge of LDAP, Security and OS Internals concepts
* Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
Ability to meet Microsoft, customer and / or government security screening
requirements are required for this role. These requirements include, but are
not limited to the following specialized security screenings: Microsoft Cloud
Background Check: This position will be required to pass the Microsoft Cloud
Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to age, ancestry, color,
family or medical care leave, gender identity or expression, genetic
information, marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status, race,
religion, sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and ordinances. We
also consider qualified applicants regardless of criminal histories,
consistent with legal requirements. If you need assistance and/or a reasonable
accommodation due to a disability during the application or the recruiting
process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your
employment with Microsoft and the country where you work.
At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values: * Passion for consumers and customers * Care for people and planet * Enjoyment of life * Courage to dream and pioneer *…
Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world thro…
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innova…
1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet performance objectives. 4…
**Welcome to LEONI Worldwide-Group:** As a well-known, innovative and competent system and development supplier of wires, cables and wiring systems, we employ over 61.000people in over 88 locations in 32 countries. Our products have various applications - in cars, computers and household devices an…
**Line of Service** Internal Firm Services **Industry/Sector** Technology **Specialism** IFS - Information Technology (IT) **Management Level** Associate **Job Description & Summary ** A career within General Consulting services, will provide you with the opportunity to help clients seize essential…
## **About the role** 1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet perfo…
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innova…
## **About the role** * To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification and management, troubleshooting and resolution. * To be responsible for the management of both proactive and re…