IT Officer

Date: ‎27-May-‎2022
Location: Cairo, Middle East and North Africa, EG
Company: British Council
The British Council builds connections, understanding and trust between people
in the UK and other countries through arts and culture, education and the
English language.

We work in two ways - directly with individuals to transform their lives, and
with governments and partners to make a bigger difference for the longer term,
creating benefit for millions of people all over the world. We help young
people to gain the skills, confidence and connections they are looking for to
realise their potential and to participate in strong and inclusive
communities. We support them to learn English, to get a high-quality education
and to gain internationally recognised qualifications. Our work in arts and
culture stimulates creative expression and exchange and nurtures creative
enterprise. We connect the best of the UK with the world and the best of the
world with the UK.

These connections lead to an understanding of each other's strengths and of
the challenges and values that we share. This builds trust between people in
the UK and other nations which endures even when official relations may be
strained. We work on the ground in more than ‎100 countries. In ‎2019-‎20 we
connected with ‎80 million people directly and with ‎791 million overall,
including online and through our broadcasts and publications.
Role Purpose:

To provide the IT support to BC staff in Egypt offices, and to ensure that the
IT services meet business operation's needs, corporate standards and service
level agreements.

Main Accountabilities:

IT services and support:

• Supervise regular checks on IT services (e.g. LAN/WAN connectivity, Internet, IP telephony, video/teleconference, Queuing system, reception screens, email, global applications)


• Coordinate with service providers of Internet, telephone system, and support contracts.


• Work closely with IT assistants to ensure all computers/servers/peripherals are functioning, and the help desk support is properly provided.


• Handle regular communication with all staff for service outage, changes, phonebook update.

Inventory system:

• Supervise stores in/out processes, and updates on user custody sheets.


• Make sure that the inventory sheets are consistent with stores logs, and user custody sheets.


• Prepare the sale list and ensure that sold items are removed from the inventory list.


• Provide regular reports on inventory, consumables, "need repair" list, and spares.


• Maintain and update lists of software licenses.

Procurement:

• Ensure that the procured IT equipment meets the standard specification.


• Adhere to the procurement policy and ensure that all procurements of goods and services are to be based on value for money.


• Supervise testing newly procured IT hardware and software.


• Manages contracts with vendors.

Global Service Desk ''GSD'', and Service-Now

• Checking the Service-Now queue, in order to resolve and/or dispatch incidents to IT assistants.


• Handle incidents, service requests, and change requests that need HUB intervetion.


• Make sure day-to-day incidents are handled as per GIS service level agreement and local IT support protocol.

Teaching Center support:

• Supervise the dedicated IT support provided the Teaching Center according to a shift-based schedule.


• Manage regular check on IT facilities in teacher's room, and classrooms.

Team leadership:

• Manage a group of IT assistants, and provide guidance for better performance, time management, customer care, and technical support.


• Follow up on the queues of incidents, and tasks assigned to the IT assistants.


• Act as a technical focal point for users and IT assistants.


• Manage IT assistants Rota, leaves, and overtime.

Compliance

• Make sure that the Council's IT policies and standards are adhered to.


• Apply British Council policies and standards to tasks related to IT security, disposal of IT equipment, Health&Safty, software licenses, antivirus updates, usage of IT services, data backup/restore, business continuity plan, and people management.


• Ensure that only British Council approved and licensed Software, hardware is located on the IT infrastructure with regular audits to ensure that users (Front office and Back office) retain system conformance.


• Coordination with Information Governance team for data security and risk & compliance.

About You (essential requirements for the role):

• Relevant degree or equivalent level of experience or MCSA/MCSE ‎2012 Certification (or above)


• English at Proficiency Level B2


• Fluent written and spoken Arabic


• At least ‎3 years of IT experience.


• Experience in team management


• Network Infrastructure


• Windows server administration


• Help desk.


• Windows ‎10


• Microsoft office applications.


• IP telephony

Desirable requirements for the role

• Relevant technical education


• ITIL V3 Foundation


• CCNA Certification


• Cisco Switches configuration


• Call centre technical management


• Audio-visual systems

Further Information:

• Role: Information Technology Officer


• Number of positions: ‎1


• Pay Band: Grade ‎4/H


• Location: Egypt


• Contract type: Fixed term local contract ‎1 year


• Closing date: 9th June ‎2022 (‎23:59 Gulf Standard Time)


• Salary: ‎7,709.‎87 EGP


• Other: This role is open to candidates who are having right to work in located in Egypt

Assesment Stages

• Technical written test


• Interview (if you pass the technical test)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.