National_Commercial Department Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United A"rab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organisation to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day.
JOB PURPOSE:

Commercial Department Managers are responsible for managing a department/s and
the team. Ensures merchandising, stock availability, profit protection, sales,
BTF and general day-to-day management of department. Ensure excellent customer
service for the Department and within the store. Training and Development of
the staff, be a role model for customer service, sales assistants, and develop
contact with customers.
KEY ACCOUNTABILITIES:
* Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
* Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
* Reacts to all customer feedback and following up actions within the department on a daily basis
* Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
* Delivers friendly, knowledgeable and efficient service within the department.
* Ensure store opening and closing procedures are adhered to.
* Ensure Store cover is planned and implemented properly.
* Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
* Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
* Safety procedures need to be implemented in line with company policy.
* Newcomers and staff are properly inducted and trained.
* Manage department colleague's appraisals and reviews, performance Management and handle all relevant HR issues in a timely manner in accordance with company policies and procedures *
QUALIFI
Minimum Experience: Minimum ‎3 years' Senior sales associate
Job-Specific Skills: Good verbal & written communication skills, Good MS
excel and word skills, Some heavy lifiting,

Behavioural Competencies:
* The ability to lead and motivate a team
* Excellent communication and 'people' skills
* A strong commitment to customer service
* The ability to work under pressure and handle challenging situations
* Confidence, drive and enthusiasm
* Decision-making ability and a sense of responsibility

We're here to provide excellent service but a little help from you can ensure
a five-star candidate experience from start to finish.
Before you click "apply": Please read the job description carefully to ensure
you can confidently demonstrate why this opportunity is right for you and take
the time to put together a well-crafted and personalised CV to further boost
your visibility. Our global Talent Acquisition team members are all assigned
to specific businesses to ensure that we make the best matches between talent
and opportunities. We not only consider the requisite compatibility of skills
and behaviours, but also how candidates align with our Values of Respect,
Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves
available to you throughout the application process. We make every effort to
review and respond to every application.
Additional Internal Information:

• Reports to:


• Band:
  Note:-
  You must have been an Al-Futtaim employee for at least ‎18 months in order to
  be considered.
  You must inform your HRBP in confidence of your application.
  Please note that this vacancy may be advertised externally in the next week so
  apply without delay.