Department Manager

Company: Celine
Country / Region : United Arab Emirates
City : Dubai
Business group: Fashion & Leather Goods
Contract type: Permanent Job
Function: Retail
Experience required: Minimum ‎5 years
Reference No.: CELI03112
Date of publication: ‎2023.04.‎03
POSITION
As Department manager, you will be responsible for the management of a
department and a team. You will lead by example, spend most of your time on
the shopfloor developing the business and your client portfolio. You will be a
talent manager, talent promoter, and will closely work with the operations
team to ensure all processes in store.
Your impact
Business and client developer
* Being responsible for the sales & profitability of your category
* Regularly analyze the category's performances and implement the right action plans when needed
* Implement clienteling actions and coach the sales Assistants
* Being the link between the Store Management and the department
* Provide with relevant and regular analysis and feedbacks on your department performance, needs and on the business environment to the Store Manager and Operations & Performance Manager
Brand promoter and client ambassador
* Promote the brand internally and externally in your daily environment
* Guarantee that every client receives the utmost experience in store
* Help the staff succeeding in engaging and connecting with their clients to increase their loyalty
* Ensure that the image of your department is constantly consistent with brand guidelines
* Ensure that all the processes are compliant with the internal policies
Process owner
* Guarantee stock safety, accuracy and compliance
* Organize and plan the activities of your department: Support the store management in defining the staff schedule
Talent manager & skills developer
* Lead and manage the department staff
* Create and maintain a positive and motivating work environment
* Develop a strong team spirit
* Coach regularly each member of your team ensuring they offer the clients the utmost experience in store

PROFILE
keys for success
Education :
* Business School, University or "equivalent experience"
Experience :
* Retail experience required
* Experience in luxury/fashion business a plus
Competencies:
* High product and fashion sensitivity
* Commercial awareness and business sense
* Strong selling skills
* Ability to manage and develop teams (coaching)
* Clients-centric: ability to understand and go beyond the client's needs to offer the utmost client experience
* Organizational skills, sense of priorities and agility
* Good interpersonal skills, ownership, empathy and curiosity
* Ability to manage multiple priorities in a fast-paced environment
* Detail oriented, highly organized
* Excellent written and verbal communication skills.
* Ability to interact with all levels of the organization
* Flexibility to work a retail schedule including evenings, weekends, and holidays
Languages : Fluent in Arabic and English, proficiency of other language(s)
will be an advantage