Department Manager(Job Number: DEP000015)
Description
* Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
* Ensure proper implementation of company policies and procedures for operational effectiveness
* Run daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicated
* Conduct on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achieved
* Control merchandising of products in order to optimize sales and ensure it is in line with brand image and standards
* Monitor stock levels on a continuous basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times
* Manage the Department staff by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved
* Specific for Multimedia: Plan and prepare team schedule on a weekly basis, and submit it to hierarchy
* Specific for Multimedia: Enforce up-selling and cross-selling within the team in order to maximize sales volume and ensure set targets are reached
* Specific for Multimedia: Conduct performance appraisals for department's staff on a bi-yearly basis
Qualifications
* Bachelor's Degree
* 3 years of experience in a managerial role
* 3 years of experience in retail
* Strong knowledge and understanding of shop operating procedures
* Proficiency in MS Office
* Fluency in English
* Strong product knowledge across all departments
* Developing and Motivating Others: level 3
* Cultural Awareness: level 3
* Commercial Understanding: level 2
* Analytical Thinking: level 2
* Customer Focus: level 3
* Driving and Achieving results: level 3
* Attention to details: level 3
Organization: Zara
Primary Location: Kuwait-Kuwait, Marina Mall
Schedule: Full-time
Unposting Date: Ongoing
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