Details
Required Experience 2-5 Years
Department Customer Operations
Career LevelMid-Level
Position Location Cairo
Skills
Communication
Negotiation
Sales Lead
Marketing
customer service
Excellent English
Requirements and responsibilities
Do you want to work in an exciting, rewarding, and collaborative environment
where you are appreciated and valued?
Are you passionate about IT, software development, business solutions, BPO,
customer operations, etc.? Are Innovation, Talent, and Excellence part of your
DNA?
We are an international IT and Software Services* company that provides
exceptional experiences to customers around the world from our five offices in
Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+
employees for superior Software Development and BPO/ Customer
Operations services, as well as innovative Business Solutions.
We are growing - and fast. Join us, and let's grow together! Apply now.
Your responsibilities as a Customer Success Representative: -
Our competitive advantage is the superior quality of our services and
solutions. Our satisfied customers fuel our phenomenal growth; in fact, 95%
of our customers return to us for more projects.
* Manage a portfolio of large accounts and understand their business goals and challenges to help achieve renewal targets
* Define and execute your success plan strategy for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factors
* Collaborate with customers to build and manage Customer Success Plans to aid the customer in achieving their objectives
* Become a Trusted Advisor to key Customer stakeholders to enhance overall customer experience
* Work with internal cross-functional counterparts in Sales, Product, Engineering, and Professional Services to evolve, scale, and improve our customer 's experience
* Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
* Work with Customers to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
* Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
* Partner with internal Account team on cross-sell, up-sell, and renewal opportunities
* Share best practices on Adoption, Enablement & Change Management
* Promote upgrades to Customers to utilize new features & realize new benefits
* Share Customer success stories & related ROI
Skills and qualifications to succeed as a FlairsTech Customer Success
Representative: -
* Bachelor 's Degree in relevant discipline or equivalent experience
* 2-5 years of relevant experience
* Fluency in English is a must ( British Accent is a must)
* Deep understanding of a SaaS Customer engagement
* com familiarity and experience
* Strong relational skills to establish Trusted Advisor relationships with large complex Enterprise Customers
* Strong organizational/time management skills and the ability to manage multiple Customers simultaneously
* Self-starter who thrives in a fast-paced environment
* Can work independently and as part of a distributed team
* Demonstrated Customer service, leadership, and team interaction
* Ability to bridge technology and business goals to provide productive solutions
Join us and propel your career journey to new heights!*
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