Director of Events Management

Posting Date Feb ‎08, ‎2022
Job Number ‎22016680
Job Category Event Management
Location Cairo Marriott Hotel & Omar Khayyam Casino, ‎16 Saray El Gezira
Street, Cairo, Egypt, Egypt VIEW ON MAP
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.

JOB SUMMARY

Responsible for the management of Special Events. Leads, implements, and
maintains a management philosophy in alignment with company standards The
position has overall responsibility for ensuring the proper execution of
special events as well as achieving profitability, event planner and employee
satisfaction and the financial performance of special events.
CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎3 years experience as a Director of Events Management, food and beverage, sales and marketing, or related professional area.
OR
* ‎2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; ‎1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Special Events Operations and Budgets
* Researches and analyzes new products, pricing and services of competition.
* Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
* Ensures the property is apprised of all groups that will impact property operations.
* Ensures special event space and corresponding heart of the house areas are cleaned and maintained.
* Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
* Leads the execution of brand service initiatives in event management areas.
* Develops an event management strategy that is aligned with the company's business strategy and leads its execution.
* Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.

Leading Special Events Team
* Holds event management team accountable for desired service behaviors related to product and service delivery.
* Communicates a clear and consistent message regarding departmental goals to produce desired results.
* Assists in execution of departmental goals in game plans.
* Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Managing Profitability
* Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
* Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
* Creates and achieves the Special Events' annual operating budget.
* Works with all areas in Special Events division to establish content and pricing.

Ensuring Exceptional Customer Service
* Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
* Consults with customers in order to determine objectives and requirements for events.
* Reviews customer feedback data to identify service failures and provide guidance on problem resolution.

Conducting Human Resources Activities
* Works with Human Resources to ensure compliance with all applicable laws and regulations.
* Reviews property specific event operations annually and makes appropriate adjustments.
* Reviews staffing levels to ensure that guest service and operational needs are met.
* Communicates and ensures departmental and property emergency procedures are executed when necessary.
* Ensures that regular, ongoing communication is happening in all areas of event.
* Provides performance feedback using company feedback process.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.