Company Description

"A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use and develop their knowledge to reinvent their
career path.
Swissotel Al Maqam is Swissotel's Second hotel to open in Saudi Arabia. The
hotel offers ‎1624 elegant rooms and suites with modern design, complementing
the values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Al
Maqam is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swissotel Al Maqam is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for our valuable gusts to reach Al
Masjid Al Haram.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS"

Job Description

Front Office Agent
Summary of Responsibilities:
Reporting to Front Office Manager, responsibilities and essential job
functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Greet, check in and settle guest accounts while ensuring all service standards are followed
* Assist guests regarding hotel facilities in an informative and helpful way
* Respond to each guest who approaches the Reception Desk
* Drive rate through up-selling room brands
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned

Qualifications

• Proficiency in English (verbal and written), second language an asset


• Previous customer related experience preferred


• Previous PMS experience an asset


• Computer literate in Microsoft Window applications an asset


• Must be able to type ‎25 words per minute


• Must possess a professional presentation


• Strong interpersonal and problem solving abilities


• Highly responsible & reliable


• Ability to work well under pressure in a fast paced environment


• Ability to work cohesively as part of a team


• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

• Prior experience working with Opera or a related system


• Fluency in English