B2B ProCare Advisor Associate

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Position Snapshot


Location: Cairo, Egypt
Company: Nestle Business Services
Full-time


Position Summary


Joining Nestle means you are joining the largest food and Beverage Company in
the world. At our very core, we are a human environment - passionate people
driven by the purpose of enhancing the quality of life and contributing to a
healthier future.
To handle incoming calls and respond to emails and contact us "Website"
requests covering the following services: Lead qualifications and Technical
machine assistance, Order capturing. As well as conducting survey and service
satisfaction assessments and creating quantitative and qualitative insightful
reports covering all mentioned services


A day in the life of...



  • Handle incoming calls and respond to emails and contact us "Website" requests

  • Guide Nestle Professional customers through complains handling and other queries regarding Nestle products range and services.

  • Ensure cases are followed up with operational team on time resolving.

  • Handling received engagement to MENA region Consumer Care Center for different contact reasons and through various channels (Phone, Emails, Contact us forms)

  • Conduct Consumer/Customer satisfaction surveys.

  • Publishing daily dashboard operational reports

  • Create Campaign based analysis reports


What will make you successful



  • Minimum ‎0~‎2 years of experience in Customer Service

  • An experience in call center would be a plus.

  • Fluency in English is a must

  • Strong communication skills

  • Strong analytical Skills

  • Ability to work in a challenging environment

  • Can apply the Proactive Cooperation mindset on his/her daily tasks

  • Proficient use of Microsoft Office


Benefits


We are Nestle, the largest food and beverage company. We are ‎308,000 employees
strong driven by the purpose of enhancing the quality of life and contributing
to a healthier future. Our values are rooted in respect: respect for
ourselves, respect for others, respect for diversity and respect for our
future. With more than CHF ‎91.4 billion sales in ‎2018, we have an expansive
presence with ‎413 factories in more than ‎85 countries. We believe our people
are our most important asset, so we'll offer you a dynamic inclusive
international working environment with many opportunities across different
businesses, functions and geographies, working with diverse teams and
cultures. Want to learn more? Visit us at www.nestle.com .

ملخص الوظيفة

  • المُعلن : Nestle
  • تاريخ الإعلان : 26/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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