Service Desk Administrator II

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.

Our Introduction

Talabat is the leading online food ordering platform in MENA, operating in ‎8
countries across the region, with over ‎2000+ employees, millions of
users,‎16,300+of brands with more than ‎400,000 daily orders and we are just
getting started!
We are part of the Delivery Hero network building the next generation of
online food-delivery platforms across the globe. Our network is truly
international with engineering teams in ‎13 countries and operations in ‎40+
countries.
Our Tech teams leverage a diverse stack to create cutting-edge solutions to
complex problems that cover the full customer experience - starting with an
online search for food and ending with a delicious meal arriving at your
doorstep.
Role summary / responsibilities
Summary:
Be a part of Talabat IT Helpdesk team and provide IT technical support to the
internal users.
What's on Your Plate? (Core Responsibilities):

• Analyse user requirements and troubleshoot desktop and user end problems.


• Act as a Tier-‎1 Support for IT related issues register in IT helpdesk


• Installation and troubleshooting of desktops, laptops and IP Phones


• Maintain the IT asset documentation and ensuring that all assets are recorded, updated/removed.


• Liaise with the vendors and other IT personnel for problem resolution.


• Highly involve in on/off boarding of employees, setup the machines, required software and all the related setups.


• Awareness of IT security best practices


• Awareness of network and system structures


• ‎2 -‎4 years of experience in Helpdesk environment.


• 
  

  Work in the shifts (As needed)
  The following experience is relevant to us

  
  


• 
  

  User support

  
  


• Desktop and laptop support


• IP Phone support
  Benefits

Working within Talabat means access to world's leading perks and benefits,
including:
* Dynamic & innovative environment
* Building the fastest growing, largest and most valuable network of online food ordering
services in the world
* Working with diverse, cross-cultural teams from over55 nationalities
* Developer Exchange Programs with other DH entities
* Company events, hackathons, cultural and sports events
* Fresh fruit, cereal, beverages, tea and coffee
* Comprehensive healthcare as well as subsidized gym membership and parking
* Relocation package(if required)
* Competitive salary