Sales Assistant

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day
Overview of the role
The primary responsibility of a Retail Sales Assistant at Toys "R" Us is to
play a crucial role in enhancing the customer experience and driving sales
within the dynamic retail environment. The focus is on creating a welcoming
and enjoyable shopping atmosphere for customers, aligning with Toys "R" Us'
commitment to providing the best selection of toys and related products.
What you will do
* Warmly greet and engage customers upon their arrival.
* Conduct consultations with customers to comprehensively understand their preferences and requirements regarding merchandise.
* Demonstrate and articulate product features, helping customers make informed decisions by suggesting suitable options based on their needs.
* Address customer inquiries regarding merchandise, providing clear and accurate information.
* Assist customers in the decision-making process, offering guidance and support to enhance their shopping experience.
* Efficiently retrieve merchandise from various locations, including the sales floor, stock room, or other inventory areas; facilitate special orders as needed.
* Utilize the store's point-of-sale system to process customer payments accurately and efficiently.
* Manage returns and exchanges, ensuring a seamless and customer-friendly process.
* Take on additional responsibilities and tasks as assigned, contributing to the overall efficiency and success of the retail operation.
Required Skills to be successful
* Exceptional verbal communication skills, fostering effective interaction with customers.
* Demonstrated excellence in active listening, ensuring a thorough understanding of customer preferences and concerns.
* Proficient in sales techniques and possesses outstanding customer service skills.
* In-depth knowledge of the merchandise available for sale, enabling informed assistance and guidance.
* Proven ability to anticipate and meet customer needs through insightful recommendations.
* Adept at recommending suitable merchandise based on customer requirements and preferences.
* Capable of operating the store's point-of-sale system, or quickly acquiring proficiency through learning initiatives.

What equips you for the role
* High school diploma or equivalent preferred.
* Previous retail experience preferred.

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…