Receptionist - Waldorf Astoria Cairo Heliopolis

Receptionist - Waldorf Astoria Cairo Heliopolis
A Receptionist provides reception services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits, as required.
What will I be doing?
As Receptionist, you will serve on the Front Office Team, to provide services
for Guests to contribute to an overall exceptional experience from check-in
through check-out and complete audits, as required. A Receptionist truly
influences the first impressions of our Guests and, therefore, are responsible
for performing the following tasks to the highest standards:
* Achieve positive outcomes from Guest queries in a timely and efficient manner.
* Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
* Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
* Demonstrate a high level of customer service at all times
* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
* Assist other departments, as necessary
What are we looking for?
Receptionists serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role, you
should maintain the attitude, behaviors, skills, and values that follow:
* Previous experience in a customer-focused industry
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Calm, efficient, and organized with great attention to detail
* Ability to multi-task while maintaining a positive attitude when working with a Guest
* Professional manner with an emphasis on hospitality and guest service
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience using ONQ system
* Previous work experience in a luxury hotel enviroment
* Previous experience in cash handling
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!