Front Office Agent/ Receptionist - Waldorf Astoria Heliopolis

Front Office Agent/ Receptionist - Waldorf Astoria Heliopolis
A Front Office Agent/ Receptionist provides reception services for Guests to
contribute to an overall exceptional experience from check-in through check-
out and will act as the main connection between the Guest and the various
hotel departments. You will be responsible for creating the first impression
of the unforgettable experience the guest will have.
What will I be doing? As Front Office Agent/ Receptionist, you will serve
on the Front Office Team, to provide services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits, as required. A Front Office Agent/ Receptionist truly influences the
first impressions of our Guests and, therefore, are responsible for performing
the following tasks to the highest standards:
* Achieve positive outcomes from Guest queries in a timely and efficient manner.
* Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
* Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
* Demonstrate a high level of customer service at all times
* Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
* Assist other departments, as necessary
What are we looking for?
A Front Office Agent/ Receptionist serving Hilton Brand hotels is always
working on behalf of our Guests and working with other Team Members. To
successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
* Previous experience in a customer-focused industry
* Pleasant, friendly and able to demonstrate positive attitude
* Completed high school certificate or equivalent
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience in cash handling
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!