Responsibilities
Support in designing and building KM (20-30%)
* Develop, format and manage standard documentation (lessons learnt, best practices, SOPs, playbooks for new processes, etc.)
* Design and implement tools that facilitate knowledge sharing (e.g. collaboration platforms) after defining knowledge sharing strategy
* Create document review process / review calendar
* Support in content creation (e.g.; by providing subject expertise for capital agenda, capabilities development and PEP operational framework and standards)
Content maintenance and distribution (70-80%)
* Share top content to BUs and markets (e.g.; LSS network documentation etc.)
* Inform BU teams about updates if necessary
* Support knowledge transfers (including learned lessons) and organise knowledge sharing sessions for better usage of content
* Maintain and update standard documentation, library (e.g. global brain), system, database
* Establish and maintain process management governance
* Map and monitor the implementation of best practices
* Assign and maintain list of approved internal auditors (R&R), list of document owners (R&R)
* Transfer capability to SMEs to allow deployment to Business Units
Qualifications
* Proficiency in English and French (written and spoken)
* Science / management Degree (Bachelors)
* Demonstrated experience in Technical interpretation and writing, within an FMCG environment focusing on the commercial and logistics arena. (1yr plus)
* Experienced user of e.g. web/video/training packages materials editing
* Demonstrated ability to interact with and govern business management systems.
* Proficient in Word, Excel, Powerpoint and Similar editing software tools
* Demonstrated experience of Change and comms and setting up knowledge management processes and deploying to business (2yr plus)
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