Travel support - Hotels - Senior Associate

Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Senior Associate
Job Description & Summary
The Travel Support Team sits within the Operations team and is responsible for
the implementation/administration of travel activities.
The Travel Support Team is responsible for setting, monitoring and
continuously improving the firm's transportation processes but predominantly
focusing on the day to day hotel bookings for transient and project
travellers.
The Travel Support manages all day to day activities around visa requirements
and hotel reservations.
Primary duties and responsibilities
Financial
* Manages and supports KSA day to day activities in light of the travel expense and travel approval principles, ensuring accurate reflection within the Travel Management System for all staff
* Drives and supports a culture of long-term saving on travel costs
* Manages Tracking and upwards reporting of all savings made within the hotel travel team
* Works with Travel Operations and Procurement Leads to drive cost efficiencies in processes
* Ensures payments are made for all hotel bookings in accordance with the firm's travel requirements and accurately billed to PwC legal entities
Customer
* Responsible for day to day booking and delivery of hotel and visa activities including online / offline and out of policy bookings and approvals
* Provides first level response on hotel queries and escalates complex requests to the Travel Operations Lead
* Manages and monitors external service provision and capacity by vendors particularly in KSA eg Neom, Al Ula and flags service issues to the Travel Operations Lead as appropriate
* Completes reviews and audits rates displayed within the firm's online booking system (KDS) and highlights errors or anomalies to the Travel Operations Lead as appropriate
* Works flexibility to accommodate peak times of travel e.g. busy season and graduate induction travel times
Internal Process
* Support reviews and recommendations to optimise travel spend including:
* Hotel pricing alignment with market
* Travel patterns
* Additional tasks as assigned by Travel Operations or Hotel Project Lead
* Promotes and enforces compliance of the firm's travel booking processes and procedures
Learning & Growth
* Adhere to policies and procedures
* Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Knowledge, skills, and abilities
Education
* Bachelor's Degree
Language
* Fluency in English and Arabic required
* Overall Experience
* ‎3-‎5+ years of overall experience
Specific Experience
* Experience in travel management agency and/or call center
Knowledge and Skills
* Strong customer service orientation
* Organisation, thoroughness, eye for detail, time management skills and proactivity
* Strong verbal and written communication skills
* Good knowledge in computer skills and managing databases
* Ethical Conduct
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
‎0%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date