Customer Service Representative - SSA EATS

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

About the Role


As a customer support specialist, you will work efficiently and optimally
through our most critical incidents to drive top experience delivered to our
customers through providing accurate resolution. As part of your job you will
be responsible to handle different requests, communicate and engage with
different internal partners to facilitate case resolution in compliance with
different policies!


What You'll Do



  • Handle a high volume of critical incident types for Eaters, Couriers and Restaurants.

  • Maintain excellent interpersonal skills and integrity while delivering outstanding customer experience!

  • Apply critical thinking and creative problem solving skills to navigate high severity incident types.

  • Learn and master multiple knowledge base and contract management systems

  • Adapt to day/ evening/ weekend rotations. (Inc. Public Holidays)


What You'll Need



  • Proficiency in English (B2+ Spoken/ Written)

  • Good communication and working among a team.

  • Adaptability and self discipline

  • Results oriented and ability to work with minimal supervision

  • Previous experience in customer support

  • SQL/ Excel and analytical skills

  • Process improvement background


Uber is proud to be an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment without regard
to sex, gender identity, sexual orientation, race, color, religion, national
origin, disability, protected Veteran status, age, or any other characteristic
protected by law. We also consider qualified applicants regardless of criminal
histories, consistent with legal requirements. If you have a disability or
special need that requires accommodation, please let us know by completing
this form.


Offices continue to be central to collaboration and Uber 's cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to
spend at least half of their work time in their assigned office. For certain
roles, such as those based at green-light hubs, employees are expected to be
in-office for ‎100% of their time. Please speak with your recruiter to better
understand in-office expectations for this role.

ملخص الوظيفة

  • المُعلن : Uber
  • تاريخ الإعلان : 15/07/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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