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Job Code: #CSR07
Type: full-time
Responsibilities:
* Resolve customer complaints via phone, email, and social media.
* Attracts potential customers by answering product and service questions
* Maintains customer records by updating account information
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* Prepares product or service reports by collecting and analyzing customer information
* Close out or open call records
* Handle changes in policies or renewals
* Handling the tech problem related to our products and services
Skills: Customer Service, Product Knowledge, Quality Focus, Problem
Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills,
Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills,
Follow up Skills, Tech skills
Experience: 2 Years
Opening: 1
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