Customer Service Representative

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

What's the Role?


As a Customer Service Representative you will be working in our Tool Service
Center as a part of the customer service team for Hilti Egypt. You will be
responsible for offering an exceptional level of customer service and at all
times, specifically focusing on queries and customer issues related to Hilti's
tool repair service.


Who is Hilti


If you're new to the industry, you might not have heard of us. We provide
leading-edge tools, technologies, software and services for the global
construction sector. We have a proud heritage, built over ‎75 years, and a
worldwide reputation for pioneering products and exceptional service.


With ‎30,000 people in more than ‎120 countries, which we're looking to expand,
we're a great place for you to show us your worth, step up to new challenges
and grow your career.


What does the role involve?


As a Tool Service Center Representative, you will be responsible for ensuring
the fastest possible Repair Quotation Cycle Time (RQCT) through contacting
customers via phone or email to obtain an approval for the repair of their
tools or potential trade-ins based on the quotations that are provided. In
addition, you will be required to process all outbound calls to customers
including the communication of warranty voidance cases and following up on
customer complaints.


In this role, you will identify opportunities to add customers to the service
agreement contracts to drive optimization of the repair process and provide
service differentiation to our customers. You will be the central point of
contact for customers by interfacing with a wide range on internal
stakeholders from different departments such as Sales, Logistics, Finance and
Regional Process Experts. This role will require you to use analytical skills
to perform root cause analysis and develop proposals & solutions to enhance
the customer experience.
‎93% of our people say they're proud to work for Hilti, thanks to the quality
of our products and the way we look after our people.


What do we offer?


Show us what you're made of and we'll offer you opportunities to move around
the business - and gain experience in different job functions. It's a great
way to find the right match for your ambitions and achieve the exciting career
you're after.


What you need is:



  • Bachelor's degree in engineering

  • Strong computer literacy

  • Strong communications skills with proficiency in English - written and verbal

  • High commitment to customer satisfaction

  • Self-motivated, highly energetic, outgoing character

  • Willingness and ambition to develop and explore different areas of the business
    Please note - we are only able to hire Egyptian Nationals for this role.


Why should you apply?


We have an excellent mix of people, which we believe makes for a more vibrant,
more innovative, more productive team. Success at Hilti is down to teamwork,
ability and competitive drive, no matter what your background.
The preselection questions are mandatory and all of them must be answered for
us to consider you as a potential candidate. We look forward to receiving your
application!

ملخص الوظيفة

  • المُعلن : Hilti
  • تاريخ الإعلان : 02/06/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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