Mercedes Benz - Aftersales Manager

Job Information

Number of Positions
‎1*
Business Line
Automotive
Required Skills
leadership experience
City
*Cairo *
State/Province
*Cairo *
Country
*Egypt *
Zip/Postal Code
*‎11311 ****

Job Description

• Define a vision and drive strategic and operative objectives.


• Develop appropriate performance indicators for Service and Logistics derived from the corporate strategy in coordination with Management as well as neighboring departments.


• Create binding investment, cost, sales and profit plans based on strategic and operational goals, taking into account the overall value chain (such as market share for Service and Parts, volume planning for Parts and Accessories and vehicle throughput).


• Monitor and manage Service and Logistics by consistent observation and analysis of key figures.


• Regularly check goals and measures and derive and ensure the implementation of appropriate corrective measures if necessary.


• Ensure systematic and cross-divisional service and parts market development within Service and Logistics.


• Participate in creation of marketing plans for Service and Logistics in alignment with the marketing department.


• Define marketing measures for customer loyalty and acquisition.


• Implement available marketing measures for sales support.


• Sustain the effectiveness of marketing measures and communicate to the entire executive management team.


• Develop, communicate and monitor quality targets and process standards given the manufacturer's specifications.


• Ensure consistent quality of work, processes, repairs, and advisory service.


• Plan and optimize work processes as well as their interfaces, with the aim of the best possible customer support.


• Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI)


• Plan clear guidelines, rules of conduct and performance standards for complaint management.


• Ensure that the overall work environment (work procedures, workplaces) meet the Employer's Liability Insurance Association and legal requirements.


• Ensure compliance with the statutory regulations for environmental protection, occupational safety and health, and fire safety in the Service and Parts/Accessories departments.


• Plan available personnel for Service and Logistics if necessary (in cooperation with the HC department) as well as conduct application and technical hiring interviews.


• Ensure ongoing qualification of all supervisory and management personnel as well as employees through need-based basic and advanced training, taking into account corporate objectives as well as statutory requirements and specifications based on the manufacturer's needs (such as job profiles and training standards).


• Manage technical training and educational plans for all employees in Service and Logistics.


• Plan available personnel for Service and Logistics if necessary (in cooperation with the HC department) as well as conduct application and technical hiring interviews.


• Ensure ongoing qualification of all supervisory and management personnel as well as employees through need-based basic and advanced training, taking into account corporate objectives as well as statutory requirements and specifications based on the manufacturer's needs (such as job profiles and training standards).


• Manage technical training and educational plans for all employees in Service and Logistics.

**

Requirements**
* Bachelor's degree in Mechanical Engineering or equivalent.
* Several years of professional experience in automotive service operation
* Solid professional experience in personal management and heading team
* Solid professional experience in dealing with customers and suppliers.
* Experience with the Mercedes-Benz workshop process.
* Proven knowledge of the automotive industry.
* Excellent leadership skills
* Keen attention to detail
* Strong verbal and communication skills
* Mind flexibility and be open to new ideas
* Business management skills