Responsibilities
General • Deliver consistent services at the defined SLAs/KPIs and drive
operational efficiency and continuousimprovement.• Ensure a consistent and
high level of customer service and operational excellence that will ensure
transactionsare resolved efficiently and in full compliance with relevant
legal, company and process requirements.• Manage escalation and take ownership
for ultimate issue resolution.• Ensure continuous and timely knowledge
management platform update.
TM Activities • Administer and activate end to end local and global
Reward & Recognition programs for FL, Staff & Management.• Administer and
activate local talent development and assessment programs (ex: functional
academies).• Administer employee onboarding surveys in coordination with key
stakeholders.• Administer company's code of conduct trainings for PepsiCo's
population in assigned markets.• Manage talent management invoicing process
with external providers as per PepsiCo's policy.• Engage in Annual Operating
Plan (AOP) Budgeting for talent management and payment tracking.
Learning • Develop end to end training plan including target audience
classification, location identification, and timelinesetting in coordination
with key stakeholders.• Manage training program logistics, arrangements &
execution including meeting room bookings, set up,catering..etc in
coordination with LBS teams.• Manage registration process and related
reporting.• Perform attendance data entry & analyze attendance reports.•
Conduct satisfaction survey, analyze & send satisfaction reports to key
stakeholders.• Manage learning provider relationships.• Activate learning
awareness campaigns to the target population per Wave.
Qualifications
* 1+ years of experience in HR is a must
* Shared Services process and SLA management
* Service management and ticket management system experience
* Process management and continuous improvement with a focus on optimization and productivity
* TM & Learning operations experience
* Technical / Functional Skills & Knowledge of HR Tools and Interface
* Very good English language skills
**Auto req ID:** 277074BR ## **Job Description** **General** * Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement. * Ensure a consistent and high level of customer service and operational excellence that will ensure transactions a…
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