REFS Cluster Lead, AME

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة


  • Act as the touchpoint for customers cross-site and within the cluster/country and across all REFS domains, to gather and maintain a deep understanding of cluster/country business needs and challenging these needs to shape cluster/country level customer requirements ensuring all service activities deliver greatest value and quality

  • Establishes a regular operating rhythm and meeting structure with Country/Site REFS Heads to obtain an understanding of country/site-level, identify patterns and dependencies across countries/site, and provide leadership to Country/Site REFS Heads on the implementation of cluster/country account strategy

  • Anticipates cluster/country customer needs and/or implications arising from business change taking place at the global or regional level and takes a strategic view when discussing potential solutions with the customer ensuring close collaboration with regions

  • Translates the regional/divisional strategy into a cluster/country level strategic account plans

  • Acts as an escalation point for country management service delivery issues, and assists through coordination of the implementation of solutions and the resolution of country issues.

  • Drives customer satisfaction within the cluster/country; owns and manages the measurement of customer satisfaction within the cluster/country and identifies and relays potential corrective initiatives

  • Provide leadership to sites within the cluster/country and sets clear objectives for the country/cluster in line with regional objectives

  • Builds and develops talent within the cluster/country by creating succession plans for the key positions, driving a continuous improvement mindset in the organization and developing and executing training in the various areas of process excellence
    Commitment to Diversity & Inclusion:
    Novartis is committed to building an outstanding, inclusive work environment
    and diverse teams representative of the patients and communities we serve.

    Minimum requirements
    Bachelor's degree
    Extensive experience in facility management
    People Leadership
    Collaborating across boundaries
    Facility Management Real Estate Management Design and Construction Management
    Knowledge of creating strategic partnerships
    Influencing and persuading
    Finance Management
    Supplier Relationship Management
    Division
    SANDOZ
    Business Unit
    Commercial OPS SIR SZ
    Country
    Egypt
    Work Location
    Cairo
    Company/Legal Entity
    HEXAL EGY
    Functional Area
    Facilities & Administration
    Job Type
    Full Time
    Employment Type
    Regular
    Shift Work
    No
    Early Talent
    No

ملخص الوظيفة

  • المُعلن : Novartis
  • تاريخ الإعلان : 13/04/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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