Installed Base Support Specialist

This role has been designated as 'Edge', which means you will primarily work
outside of an HPE office.
Job Description:

Job Family Definition:
Manages the end-to-end operational business relationship for customer and
partner accounts. Acts as the single point of sales operations accountability
and execution for assigned clients and accounts. Reviews agreements and
contracts and implements appropriate sales operations processes and solutions
to drive operational results and optimize the customer and partner experience.
Identifies sales enablement opportunities and develops action plans &
processes to proactively address dissatisfaction drivers for customers and
partners. May identify areas of opportunity for additional services, product,
revenue and order growth on accounts and communicate to sales/partner
representative for action.
Management Level Definition:
Applies intermediate level of subject matter knowledge to solve a variety of
common business issues. Works on problems of moderately complex scope. Acts as
an informed team member providing analysis of information and limited project
direction input. Exercises independent judgment within defined practices and
procedures to determine appropriate action. Follows established guidelines and
interprets policies. Evaluates unique circumstances and makes recommendations.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the
way people live and work. We help companies connect, protect, analyze, and act
on their data and applications wherever they live, from edge to cloud, so they
can turn insights into outcomes at the speed required to thrive in today 's
complex world. Our culture thrives on finding new and better ways to
accelerate what's next. We know diverse backgrounds are valued and succeed
here. We have the flexibility to manage our work and personal needs. We make
bold moves, together, and are a force for good. If you are looking to stretch
and grow your career our culture will embrace you. Open up opportunities with
HPE.
Responsibilities:
* Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts.
* Conducts and reviews moderately complex business analysis.
* Resolves operational issues, which may require collaboration with cross organizational teams, in support of the customer requirements.
* Conducts research, analyzes data, and presents findings for projects of moderate to high complexity.
* Performs operational performance reviews with the customer/partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account).
* Consults and advises on operational matters of low complexity to internal clients on peer level.
Education and Experience Required:
* First-level university degree or equivalent experience.
* Typically ‎2-‎4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.
Knowledge and Skills:
* Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
* Intermediate understanding of core company businesses and the revenue cycle.
* Strong research and analytical skills.
* Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint.
* Basic project management skills.
* Developing ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
* Developing ability to establish and maintain good relationships with external customerspartners on peer level and one level above.
Join us and make your mark!
We offer:
* A competitive salary and extensive social benefits
* Diverse and dynamic work environment
* Work-life balance and support for career development
* An amazing life inside the element! Want to know more about it?
Then let's stay connected!
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative
Action employer. We are committed to diversity and building a team that
represents a variety of backgrounds, perspectives, and skills. We do not
discriminate and all decisions we make are made on the basis of
qualifications, merit, and business need. Our goal is to be one global diverse
team that is representative of our customers, in an inclusive environment
where we can continue to innovate and grow together

EGYPT

Job:
Sales Operations
Job Level:
Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with
Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and
conviction records, including laws requiring employers to consider for
employment qualified applicants with criminal histories.