Field Technical Support Consultant

This role has been designated as 'Edge', which means you will primarily work
outside of an HPE office.
Job Description:

Job Family Definition:
Provide technology consulting to external customers and internal project
teams. Responsible for providing technical support and/or leadership in the
creation and delivery of technology solutions designed to meet customers '
business needs and, consequently, for understanding customers' businesses. As
trusted advisor create and maintain effective customer relationships so as to
insure customer satisfaction. Maintain knowledge of leading edge technologies
and industry/market domain knowledge. Actively contribute to the company's
solutions portfolio by providing information ranging from technical knowledge
to methodologies based on experience gained from customer projects. Shape
technical direction and technical strategies within the organization and for
external customers. Accountable for consistent and significant chargeability
levels (or expense relief for internal project teams) and for assisting in
meeting or exceeding revenue and customer satisfaction goals. Contribute to
organization's profitability by generating and cultivating new business
opportunities and by providing technical support for deal proposal
development.
Management Level Definition:
Applies intermediate level of subject matter knowledge to solve a variety of
common business issues. Works on problems of moderately complex scope. Acts as
an informed team member providing analysis of information and limited project
direction input. Exercises independent judgment within defined practices and
procedures to determine appropriate action. Follows established guidelines and
interprets policies. Evaluates unique circumstances and makes recommendations.
Responsibilities:
* Responsible for delivery of assigned tasks within the delivery cycle of a project.
* Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements.
* Tasks may include installing new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities; applications programming for assigned modules within a larger program; assisting in the preparation of technical presentations and demonstrations; and participating in customer meetings.
* Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks.
* Contributes to design for specific deliverables and assists in the development of technical solutions.
* Participates as part of a team and maintains good relationships with team members and customers.
* Understands the company strategy and the role that the individual plays.
* Uses knowledge tools and re- uses information for the benefit of projects, and of professional development.
* Uses and contributes to technical forums within the company environment and local professional communities and technical user groups.
Education and Experience Required:
* Bachelor of Engineering / Science or equivalent degree in computer science or a related area
* ‎4-‎5 years experience Technical Consultant to deliver I&S services on Synergy, 3PAR, SAN switches, C7000 blades, HPE backup libraries Primera storage.
* Excellent skills in VMware, Hyper-V, and Linux with a very good command of soft skills, customer's facing, and English speaking.
Knowledge and Skills:
* Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable.
* Able to contribute to the design for deliverables.
* Has ability to perform/drive resolution of problems on individual products.
* Able to communicate broad and specific concepts with team and to peers.
* Able to produce documentation for use by team and customer.

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Job:
Services
Job Level:
Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with
Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and
conviction records, including laws requiring employers to consider for
employment qualified applicants with criminal histories.