Field Technical Support Specialist

WONDERING WHAT’S WITHIN DANAHER? TAKE A CLOSER LOOK.
At first glance, you’ll see Danaher’s scale. With $‎22.3B revenue, our ‎69,000
associates work across the globe at more than ‎25 unique operating companies
within four platforms — life sciences, diagnostics, water quality, and product
identification.
Career development is important to us - our associates are as certain about
their impact as they are about where they’re headed next. You’ll find the
Danaher Business System, which makes everything possible. You’ll also see a
company that investors trust—our culture of continuous improvement has helped
us outperform the S&P; ‎500 by more than ‎5,000% over the past ‎25 years.
We hope you’ can yourself here, too. What you find at Danaher — and within
yourself — might just change the world.

Who we are:
VIDEOJET TECHNOLOGIES is a global leader in product identification providing
innovative coding and marking solutions that helps customers ensure product
safety and improve their productivity.
Within your team
We are a close-knit team across many locations, you will have the opportunity
to work with both local and regional teams to drive the success and results as
a team.

This job is a unique opportunity to:
After a tailored training programme as a Field Technical Support Specialist
you will play a vital role in supporting our customers and ensuring that our
customers always have their production line running successfully is your goal
to achieve (‘Up Time’). You will support a the range of Videojet Equipment and
solutions.

Within your role, you will:
Support the sales teams by defining and crafting winning solutions for our
customers such as product configuration advice, matching product capabilities
with customer needs.
Support Field Service teams with application/technical issues, remote support
and troubleshooting assistance.
Through our standard work and processes work with customers to identify the
right solutions.
Receive and share technical training at channel partners/customer accounts to
develop their technical skills for our technologies

We are looking for a professional who is:
Motivated and Driven – to focus and direct their energy and efforts towards
achieving success.
Customer-Oriented - build dedication and trust through strong work ethics and
customer-focused ethics.
Excellent Communicator- strong English language skills (written and verbal).
French would be desirable.
Problem Solver- qualifies the problem and leads a process for the sustainable
solution

Your education and background experience will include:
Bachelor’s degree preferably in Electrical Engineering
Minimum of ‎3 years' customer service or technical customer support experience
Proficient in Arabic and English, French is an advantage
Personal satisfaction from when able to fix a problem for a customer
Able to travel up to ‎40% of time

Our benefits:
We offer you an employee bonus based on personal performance and business
success, as well as annual salary review
Training and development opportunities

Our offer:
You will be part of a dynamic team in which there is a high focus on
delivering results and continuous improvement, but also where having fun and
teamwork is very important. It's a fast-paced environment, a consultative
role, where you will get to partner with people to achieve their strategic
business goals. You will work in a leading global company, with a manager who
cares about you, your strengths and will help you to develop the best possible
version of yourself. At Danaher, your potential is amplified. Our culture of
continuous improvement defines who we are, drives our success, and translates
to a career without limits for our team of ‎65,000 intellectually curious
associates. Listen to our voices: https://jobs.danaher.com/global/en/our-
difference .

Our core values:
At Danaher, we’re driven by a sense of wonder for what we can create—and what
we can become. Here, you’ll accelerate your career while driving innovation
that improves lives. You’ll work hard and take risks, with guidance from
committed leaders, powerful DBS tools, and the support of a global
organization. If you’d like to learn more, read stories from our associates on
our Careers Blog or reach out to one of our recruiters.
Our Shared Purpose – Helping Realize Life’s Potential – expresses our reason
for being and the impact that every one of us at Danaher strives to have on
the world. Our Core Values define the fundamental beliefs that guide our
actions. The Core Behaviours* enable our values and Shared Purpose, powered by
DBS as our proven system for achieving success at Danaher.

When you join us, you’ll also be joining Danaher’s global organization, where
‎80,000 people wake up every day determined to help our customers win. As an
associate, you’ll try new things, work hard, and advance your skills with
guidance from dedicated leaders, all with the support of powerful Danaher
Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and
differences, both visible and not, found in our workforce, workplace and
throughout the markets we serve. Our associates, customers and shareholders
contribute unique and different perspectives as a result of these diverse
attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.