Director of Spa

DUTIES AND RESPONSIBILITIES :
TEAM FOCUSED
* Team Work
* Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
* Participate as a team player and establishes strong working relationships to deliver positive results.
* Developing Self
* Continually seeks to improve performance through individual efforts and with the assistance of others.
* Seeks feedback on performance and focuses on areas of shortfall.
* Maximizes opportunities for self-development.
ACTION ORIENTED
* Adaptability
* Is open to new ideas and is willing to make changes in the job and routine as required.
* Is able to cope under pressure at busy times and responds positively to changes in the workplace.
* Reliability
* Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
* Follows standards, policies and procedures.
* Meets required attendance and grooming standards
PASSIONATE
* Taking financial responsibility
* Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
* Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
* Contributes to pricing decisions
* Participates in the planning of departmental goals as they relate to the wider hotel strategy
* Human Resources responsibilities
* Assist in planning for future staffing needs
* Prepares and administers induction program for new staff
* Assists in maintaining comprehensive, current and guest orientated set of departmental standards and procedures
* Produce efficient rosters of staff schedules
* Approve leave after consideration of hotel occupancies
* Regularly communicates with staff and maintains good relations
* Ensures training needs analysis of staff is performed
* Provides input for probation and disciplining staff is performed when necessary
SAVVY
* Customer Focus
* Builds and maintain relationships with internal and external customers.
* Understand and anticipates customer's needs, takes action to address customer needs and strives to exceed customer expectation.
* If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction.
* Maintains the highest level of discretion and privacy during any guest interaction
* Maintains a soft tone during conversation with colleagues, guests and on the phone.
* Refrain from any unnecessary conversation within Spa treatments areas.
* Cultural Awareness
* Understands and takes into account the global nature of business.
* Works effectively with colleagues from different viewpoints, cultures and countries
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on
business or for fun, enjoying a quick night, or relaxing for the week. At
Holiday Inn®️ we thrive on making our guests stays brighter, helping them
create memories that will last a lifetime. Irresistible smiles are our
specialty. We should know, we've been on our journey since ‎1952. So if you can
help us spread the joy of travel to all, we'd love to give you a warm welcome
to the Holiday Inn®️ family. Let's Go Further Together.